UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .

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02 Course Overview

ITIL® Service Transition

The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
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04 Course Content

  • Introduction to Service Offerings and Agreements
  • Service Catalogue Management
  • Demand Management
  • Financial Management
  • SOA: Key Roles
  • Service Offerings & Agreements: Summary
  • Service Portfolio Management
  • Service Level Management
  • Supplier Management
  • Business Relationship Management
  • Service Design Technology Considerations
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Service Offerings & Agreements 02/01/2020 Worcester
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 06/04/2020 Worcester
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 14/04/2020 Worcester
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 04/05/2020 Worcester
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 26/05/2020 Worcester
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 21/12/2020 Worcester
5 Days*
£4944
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About Worcester

Worcester is a city in Worcestershire, England. It is 31 miles south-west of Birmingham and 27 miles north of Gloucester. The Fight of Worcester was the concluding battle of the English Civil War, where Oliver Cromwell's New Model Army conquered King Charles I's, Cavaliers. Worcester is well-known as the home of Royal Worcester Porcelain, Lea & Perrins, composer Edward Elgar, the University of Worcester and manufacturers of traditional sauce of Worcestershire.

 

History

The Roman settlement at the place passes unmentioned by Ptolemy's Geography, the Antonine Itinerary and the Register of Dignitaries but would have developed on the road opened between Viroconium(Wroxeter) and Glevum (Gloucester) in the ad 40s and 50s. 

 

Governance           

From the year 2003 to 2007 the Conservative party had a majority in the council, but they lost in a by-election to Labour due to which council had no overall control. The Conservatives remained with the most seats overall with 17 out of 35 seats in the 2008 election.

Worcester has one member in a Parliament whose name is Robin Walker which belongs to Conservative Party, who represents the Worcester constituency during the general election in 2010.

The County of Worcestershire's local government arrangement is formed of a non-metropolitan county council and six non-metropolitan district councils, with Worcester City Council being the district council for most of Worcester, with a small area of the St. Peters suburb falling within the neighbouring Council.

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Locations Availability

ITIL® Service Offerings and Agreements Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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