Course code: IT2938
Duration: 5 Days*
There are no pre-requisites for this course.
The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .
The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Warwick is a county town located in Warwickshire, England. Warwick is situated on River Avon, west of Leamington Spa and Whitnash and 11 miles south of Coventry. According to United Kingdom 2011 census, Warwick had a population of 31,345.
Humans settled at this place during the Neolithic period, and since the 6th century, there is continuous habitation in this area. Warwick Castle was constructed in 1068 as part of Norman Conquest of England. Warwick School is said to be the oldest boy’s school in the country. In 1088, earldom of Warwick was established and earls managed this town in the medieval period and built walls of the city, of which Westgate and East gate survive. Later Castle developed into Stone Fortress and then the country house, now it is a popular tourist attraction of Warwick.
In 1694 during the medieval period, Great Fire of Warwick damaged this town to a great extent. In 1919 Racing Club Warwick F.C was founded. Warwick is administered by Warwick District Council.
In 1801, its population was over 5500. During this time, it was a fair sized town. At the beginning of 19th century, this city grew rapidly but later on growth slowed. In 1951, its population goes to 15,000.
During the 19th century, this town improved. In 1810 some streets of Warwick were cemented, and Warwick gained gas supply in 1822. Clean water supply and sewers were dug in the late 19th century. In 1866 in Warwick Public Library was opened. In 1852 Warwick got railway. From 1881 Horse-drawn trams were used to go from Warwick to Leamington. At the starting of the 20th century, these Horse-drawn trams were replaced by Electric trams. In 1965, the Warwick University was founded. Now the population of Warwick is 22,000.
Training Locations at which ITIL® Service Offerings and Agreements is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.