Course code: IT2938
Duration: 5 Days*
There are no pre-requisites for this course.
The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .
The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Leeds is a town located in West Yorkshire, England. Leeds is fourth- a most populous urban area in the UK with an estimated population of 2.3 million. Leeds economy is the most diverse economy of UK’s main employment centres. The highest rate of private sector job growth has been seen in this city. The peak ratio of public to private sector jobs is observed when related to other core cities of the UK. Leeds is the major legal and financial centre in the UK after London.
Leeds has an oceanic climate influenced by the Pennines and the Atlantic. Winters are chilly, cloudy with occasional snow while summers are mild, with moderate rainfall. January is the coldest month with a mean temperature of 3 °C. July is the hottest month with a mean temperature of 16 °C. Temperature below −10 °C and above 30 °C are not common but may occur sometimes.
Leeds city council is the local government district that covers Leeds and the local authority. It is composed of 99 councillors in which three is for every district’s wards. Currently, the council is controlled by Labor. Leeds City Council provides local government services for West Yorkshire as it doesn’t have a county council.
Leeds has most diverse economy out of all UK’s main employment centres. This city has seen fastest rate of private sector jobs growth out of any UK’s city. Leeds has third largest jobs with 480,000 in self-employment at the beginning of 2015. 23.9% were in finance, banking and insurance, 24.7% were in public administration, education and health and 21.4% were is hotels, restaurants and distribution. Leeds differs most from financial structure of region and nation due to the banking, finance and insurance sectors. In 2011, Leeds worth was Euro 2.1 billion due to financial and services industry. It is the 5th largest in the UK behind Edinburgh, London, Manchester and Birmingham. Economic growth of Leeds raised due to tertiary industries like retail, call centres, offices and media. Subsidiary office of the Bank of England in the UK is located in Leeds. In 2012 GVA for Leeds was recorded at Euro 18.8 billion with entire city region of Leeds generating Euro 56 billion economy.
Training Locations at which ITIL® Service Offerings and Agreements is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.