UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .

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02 Course Overview

ITIL® Service Transition

The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
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04 Course Content

  • Introduction to Service Offerings and Agreements
  • Service Catalogue Management
  • Demand Management
  • Financial Management
  • SOA: Key Roles
  • Service Offerings & Agreements: Summary
  • Service Portfolio Management
  • Service Level Management
  • Supplier Management
  • Business Relationship Management
  • Service Design Technology Considerations
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Service Offerings & Agreements 02/01/2020 Exeter
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 06/04/2020 Exeter
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 14/04/2020 Exeter
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 04/05/2020 Exeter
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 26/05/2020 Exeter
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 21/12/2020 Exeter
5 Days*
£4944
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About Exeter

Located in Devon, England, Exeter gets its name from the River Exe. Exeter as of 2016 had a  population of 129,800 citizens. Exeter had started as the most south-westerly settlement of the Romans in Britain. Exeter became a regional centre during the middle ages when the Exeter Cathedral came up in the 11th century. It continued to remain so till the Reformation when Exeter became Anglican. In the 19th Century, Exeter became a trade centre for wool and wool products. This business centre saw a decline during the First World War and could not be resurrected till after the Second World War. Exeter is now known as a business centre and grows as a place for tourism.

Public Services

The Devon and Cornwall Constabulary provide policing services in Exeter and are based at Middlemoor in the east of the city. The Devon and Somerset Fire and Rescue Service  provides Fire Rescue services to the locality. A hospital by The Royal Devon and Exeter NHS Foundation Trust is located to the south-east of the city centre. There are ambulance services also in Exeter which are provided by South Western Ambulance Service NHS Trust.

Landmarks

Some of the prominent buildings in Exeter are:

  •  The Cathedral
  • Nicholas Priory
  • Mary Steps Church
  • The Exeter Synagogue
  • Ruins of Rougemont Castle
  • The Guildhall
  • The Custom House
  • The Devon County War Memorial

Northernhay Gardens

 Northern hayGardens is the oldest public open space in England  that was laid out in 1612 for Exeter residents. The Northernhay Gardens reflect a a Victorian design, with trees, mature shrubs and bushes and plenty of flower beds. It is home to many monuments that include the  war memorial by John Angel and The Volunteer Memorial from 1895. Also famous is The Deer Stalker statue by E. B. Stephens. There are also the statues of John Dinham, Thomas Dyke Acland and Stafford Northcote.

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Locations Availability

ITIL® Service Offerings and Agreements Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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