Course code: IT2938
Duration: 5 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL® Service Offerings and Agreements is one of five courses making up the ITIL® Intermediate Service Capability stream. ITIL® Service Offerings and Agreements focuses on the practical application of practices to enable portfolio, service level, service catalogue, demand, supplier and financial management.
Our ITIL® SOA course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply SOA practices during the service management lifecycle and prepare for the Service Offerings and Agreements exam.
Understand the importance of ITIL® Service Control and Offerings while providing quality services within the organisation Get to know about various tricks to prepare and pass ITIL® Service Offerings and Agreements exam Identify the key activities and functions for Service Offerings and Agreements processes Use SOA activities and functions to achieve operational excellence Get to know about various risks and challenges associated with the SOA phase of Service Lifecycle There are no pre-requisites for this course.
The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .
The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Dereham also was known as East Dereham. It is a town and civil parish in the English county of Norfolk. It is located on the A47 road, about 15 miles west of the city of Norwich and 25 miles east of King's Lynn. The civil parish has an area of 21.51 km. In the 2001 census, it had a total population of 15,659 in 6,941 households. Later the population raised to 18,609 according to 2011 census.
For local government, Dereham falls within and is the centre of administration for, the district of Breckland. This town should not be mixed up with the Norfolk village situated in West Dereham, which is 25 miles (approx 40 km) away.
Early history
In 1986 archaeologists discovered a Neolithic polished greenstone axe head near the town. Also, a flint scraper and other tools and worked flints were found in local fields during that time. There is proof that the area was occupied during the Bronze Age. Proofs are burnt flints from a potboiler site being found in 1976 and another burnt mound site situated in 1987.
Attractions
Distinguished buildings in the town consist of the pargetted Bishop Bonner's Cottage, constructed in 1502 and the Norman parish church. Windmill was renovated in the year 2013 and a large mushroom-shaped water tower. There is also Gressenhall Museum of Rural Life is nearby. The town also hosts the HQ of the Mid-Norfolk Railway. It runs trains over an 11.5-mile railway track south to Wymondham. Also owning the line 6 miles north of North Elmham and County School Station.
Training Locations at which ITIL® Service Offerings and Agreements is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
