UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .

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03 Course Overview

ITIL® Service Transition

The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
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04 Course Content

  • Introduction to Service Offerings and Agreements
  • Service Catalogue Management
  • Demand Management
  • Financial Management
  • SOA: Key Roles
  • Service Offerings & Agreements: Summary
  • Service Portfolio Management
  • Service Level Management
  • Supplier Management
  • Business Relationship Management
  • Service Design Technology Considerations
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Service Offerings & Agreements 26/03/2018 Buxton
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 27/03/2018 Buxton
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 03/04/2018 Buxton
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 08/05/2018 Buxton
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 29/05/2018 Buxton
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 28/08/2018 Buxton
3 Days
£6499
ITIL® Service Capability - Service Offerings & Agreements 27/12/2018 Buxton
3 Days
£6499
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About Buxton

Buxton, a spa city, located in Derbyshire, England. It has the maximum elevation (960 feet above sea level). A metropolitan area until 1974, Buxton was then fused with other areas mendacious chiefly to the north, including Glossop, to practice the local government district and area of High Peak within the county of Derbyshire. Frugally, Buxton is within the sphere of the impact of Greater Manchester. 

Buxton is home to Poole's Cavern, a general limestone cave open to the public, and St Ann's Well, nursed by the geothermal spring bottled and sold globally by Buxton Mineral Water Company. Also in the city is the Buxton Opera House, which hosts many music and drama centenaries each year. The Devonshire Site of the University of Derby is limited in one of the town's historic structures.

 Geography and Geology:

Built on the border of the Lower Carboniferous Limestone and the Upper Carboniferous shale, sandstone and gritstone, the early settlement was mostly of limestone structure. At the city’s southern edge, the River Wye has imprinted a wide limestone cavern, known as Poole's Cavern. More than 330 yards of its cavities are open to the community. The cavern covers Derbyshire's chief icicle, and there are sole 'poached egg' pillars. An infamous local highwayman called Poole gave the cave its name.

Climate:

Due to comparatively high promotion, Buxton inclines to be chiller than nearby cities, with daytime temperature characteristically around 2 °C lower than Manchester. A Met Office weather station has calm weather date for the city since 1908, with digitised data from 1959 obtainable online. In June 1975, the town smashed by a freak blizzard that stationary play during a cricket match.

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Locations Availability

ITIL® Service Offerings and Agreements Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.