UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

There are no pre-requisites for this course.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of SOA practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL® .

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02 Course Overview

ITIL® Service Transition

The ITIL Service Offerings and Agreements exam validates knowledge of the application of industry practices in service management.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand Service Transition principles
  • Learn how to manage, control and organise Service Transition
  • Coordinate Service Transition technology related activities
  • Analyse, select and justify implementation approaches, challenges, critical success factors and risks
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04 Course Content

  • Introduction to Service Offerings and Agreements
  • Service Catalogue Management
  • Demand Management
  • Financial Management
  • SOA: Key Roles
  • Service Offerings & Agreements: Summary
  • Service Portfolio Management
  • Service Level Management
  • Supplier Management
  • Business Relationship Management
  • Service Design Technology Considerations
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Service Offerings & Agreements 02/01/2020 Bedford
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 06/04/2020 Bedford
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 14/04/2020 Bedford
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 04/05/2020 Bedford
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 26/05/2020 Bedford
5 Days*
£4944
ITIL® Service Capability - Service Offerings & Agreements 21/12/2020 Bedford
5 Days*
£4944
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About Bedford

Bedford

Bedford is located in Bedfordshire, England and it is a county town. Borough of Bedford along with Kempston had a population of about 166,252 in 2015. Henry 1 built Bedford Castle, and it was damaged in 1224. Thameslink on Midland Mainline with stopping services to Brighton and London handles Bedford and also express services to East Midlands, and London dealt with by East Midlands Trains.

Education

Bedford Borough manages three-tier education system in few areas which are ordered in lower, middle and upper schools as suggested in the Plowden Report of 1967. In 2006 arrangement was put to the vote in 2006 to (or “intending to”) becoming a two-tier model but it was rejected. In 2010 Labour government was defeated and new coalition government provided the funding necessary to switch to a two-tier system would not be available. The result of this, switch proceeded on a school by school basis where council funds allowed as national funding was due to cover much cost. In September 2015, Bedford Academy, Biddenham Internation School, Bedford Free School, St Thomas More Catholic School and Mark Rutherford School are all secondary school in Bedford. Some middle and lower school also continued to operate in this city.

The schools are Bedford School for boys (aged 7-18), Bedford Girls School (aged 7-18), Bedford Modern School, Pilgrims Pre-Preparatory School. Smaller private institutions in Bedford include St Andrew’s School, Rushmoor School and Polam School, none of them is part of Harpur Trust. University of Bedfordshire campus is also located in Bedford, which was the earlier campus of De Montfort University. For higher education, this town has Bedford College. Stella Mann College is a private college that provides a broad range of graduate courses related to arts.

Governance

Bedford is the largest settlement located in Borough of Bedford. Council of Borough is led directly by elected mayor who holds this title ‘Mayor of Bedford ‘. Frank Branston first held this office. Frank Branston died in 2009. The present mayor of Bedford is Dave Hodgson from Liberal Democrat Party.

Bedford is divided into ten wards: Castle, Cauldwell, Goldington, Harpur, Brickhill, De Parys, Kingsbrook, Putnoe, Newnham, Queens Park, Kempston West and Kempston East. Brickhill elects its parish council while remaining Bedford is an unparished area. Bedfordshire police serve Bedford. Bedfordshire police and crime commissioner of this force is Kathryn Holloway. Existing Member of Parliament (MP) for Bedford is Mohammed Yasin who is a member of Labour Party.

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Locations Availability

ITIL® Service Offerings and Agreements Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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