UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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02 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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03 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 27/12/2018 Warwick
3 Days
£995
ITIL® Service Lifecycle - Service Design 16/04/2019 Warwick
3 Days
£995
ITIL® Service Lifecycle - Service Design 23/04/2019 Warwick
3 Days
£995
ITIL® Service Lifecycle - Service Design 07/05/2019 Warwick
3 Days
£995
ITIL® Service Lifecycle - Service Design 28/05/2019 Warwick
3 Days
£995
ITIL® Service Lifecycle - Service Design 27/08/2019 Warwick
3 Days
£995
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About Warwick

Warwick

Warwick is a county town located in Warwickshire, England. Warwick is situated on River Avon, west of Leamington Spa and Whitnash and 11 miles south of Coventry. According to United Kingdom 2011 census, Warwick had a population of 31,345.

Humans settled at this place during the Neolithic period, and since the 6th century, there is continuous habitation in this area. Warwick Castle was constructed in 1068 as part of Norman Conquest of England. Warwick School is said to be the oldest boy’s school in the country. In 1088, earldom of Warwick was established and earls managed this town in the medieval period and built walls of the city, of which Westgate and East gate survive. Later Castle developed into Stone Fortress and then the country house, now it is a popular tourist attraction of Warwick.

In 1694 during the medieval period, Great Fire of Warwick damaged this town to a great extent. In 1919 Racing Club Warwick F.C was founded. Warwick is administered by Warwick District Council. 

 

History

In 1801, its population was over 5500. During this time, it was a fair sized town. At the beginning of 19th century, this city grew rapidly but later on growth slowed. In 1951, its population goes to 15,000. 

During the 19th century, this town improved. In 1810 some streets of Warwick were cemented, and Warwick gained gas supply in 1822. Clean water supply and sewers were dug in the late 19th century. In 1866 in Warwick Public Library was opened. In 1852 Warwick got railway. From 1881 Horse-drawn trams were used to go from Warwick to Leamington. At the starting of the 20th century, these Horse-drawn trams were replaced by Electric trams. In 1965, the Warwick University was founded. Now the population of Warwick is 22,000.

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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