UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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02 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 29/05/2018 Warrington
3 Days
£4499
ITIL® Service Lifecycle - Service Design 28/08/2018 Warrington
3 Days
£4499
ITIL® Service Lifecycle - Service Design 27/12/2018 Warrington
3 Days
£4499
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About Warrington

Warrington is a popular town and unitary authority area in Cheshire, England. It is situated on the banks of the River Mersey, 20 miles (nearly 32 km) east of Liverpool, and 20 miles (nearly 32 km) west of Manchester. In 2015 population was around 207,700, which is more than twice of 1968 when it became a New Town. It is the main town in the county of Cheshire.

The Romans founded Warrington at a major crossing place on the River Mersey. Saxons established a new settlement in Warrington. By the Middle Ages, Warrington had developed as a market town at the lowermost bridging point of the river. A local custom of textile and tool production dates from this time.

Early history                                                                                                 

Warrington has been a major crossing point on the River Mersey since time immemorial, and there was a Roman settlement at Wilderspool.  Local archaeological evidence shows that there were Bronze Age settlements also. In medieval times Warrington's significance was as a market town and linking point of the River Mersey.  The source of the modern town was located in the area around St Elphin's Church. It is now included in the Church Street Conservation Area, established while the main river crossing was via a ford about 1 km upriver of Warrington Bridge.

Demography

Population and ethnicity

At the 2011 census, Warrington had a total population of 202,200. Out of which 49.6% are male, and 50.4% are female. The average age is 38.06 years, which is somewhat below the local and national averages.

Besides English, according to the 2011 census, there were another 36 languages spoken by the 0.01% of people of Warrington aged 3 and above. Other languages spoken by more than 0.1% were Polish (0.88%), Urdu (0.14%), Slovak (0.21%), Latvian (0.12%) Non-Mandarin or Cantonese Chinese (0.12%) and Tagalog or Filipino (0.11%). There are almost 100 churches and two mosques. It also has a Sikh temple which is the only Sikh place of worship in Cheshire.

Tansport

Railways

The town has two main railway stations. Bank Quay is located on the main West Coast Main Line between Glasgow Central and London Euston and the Manchester Piccadilly to North Wales via Chester line. Central is located on the Liverpool to Manchester line (via Warrington and Widnes) with through services to the North East and East Anglia.

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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