Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Stoke-on-Trent also called Stoke is a city in Staffordshire, England, with an area of 36 square miles (93 km2). Stoke-on-Trent was formed as a confederation of six towns in the early 20th century. It derives it name from Stoke-upon-Trent, where city hall and the railway station were located. The commercial centre for Stoke-on-Trent goes by the name of Hanley while the other four towns are Burslem, Tunstall, Longton and Fenton.
The primary industry in Stoke-on-Trent is pottery. Initially, it was a conurbation of industries but now serves as a centre for service industries and distribution centres. Besides pottery, the other leading industries in Stoke-on-Trent are Coal and Steel though the tyre manufacturers have also shown their presence in the area.
The city boasts of a ceramics collection in the Potteries Museum and Art Gallery which is located in Hanley. Two other museums that are dedicated to the heritage are the Etruria Industrial Museum and the Gladstone Pottery Museum. The Wedgewood Museum in Barlaston opened in October 2008 and cost £10 Million.
Stroke-on-Tent citizens like to play football more than any other sports. It is the home ground for two professional leagues and is one of those small cities which boast of big leagues. The leagues that belong to this city are Stoke City and Port Vale. Cricket is also played in Stroke-on-Trent by the Starffordshire County Cricket Club, Meir Health Cricket Club. It is the Longton ground that is used for cricket venues as the other two venues – the County Ground and the Michellin Ground - are inactive as of now.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading