Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Preston is a city and the administrative centre of Lancashire, England. On the north bank of the River Ribble, it is an urban settlement, and unparished area collected with nearby rural civil parishes. The area achieved city status in 2002, becoming England's 50th city in the 50th year of Queen Elizabeth II's reign. Preston has a populace of 114,300, the City of Preston region 132,000 and the Preston Built-up Area 313,322.
Preston and its surrounding area have delivered confirmation of antique Roman activity in the form of a Roman road. In the Middle Ages, Preston was a parish and township in the hundreds of Amounderness and was absolutely a Guild Merchant charter in 1179. Textiles have been formed since the mid-13th period when nearby shaped wool was woven in people's houses. Flemish weavers who established in the region in the 14th century helped progress the industry. Sir Richard Arkwright, the discoverer of the spinning frame, was born in the town. This is the most rapid period of development concurred with the industrialisation and expansion of the textile business. Preston was a boomtown of the Industrial Rebellion, flattering a densely occupied engineering centre, with large manufacturing plants. The town's textile sector fell into severe weakening from the mid-20th century, and Preston has consequently confronted similar trials to other post-industrial northern metropolises, with deindustrialisation, economic lack and housing matters.
The unparished urban settlement of Preston is denoted by 19 of the 22 council wards within Preston City Council. Preston is separated between two Westminster constituencies, namely Preston and Wyre and Preston North. The Lancashire County Council structure is located on Fishergate and is the central office for Lancashire, Preston Council Constructions.
The River Ribble is a southern border for the city. The Forest of Bowland forms a locale to Preston to the northeast while the Fylde lies to the west. At 53°45′N two°42′W, Preston is approximately 27 miles north-west of Manchester, 26 miles north-east of Liverpool, and 15 miles east of the coastal city Blackpool.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading