Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Poole is a big coastal town as also a seaport in Dorset. It is situated on the south coast of England. The town is nearly 33 kilometres (21 miles) east of Dorchester and connects Bournemouth in the east. The local council is Borough of Poole.In 1997 they turned into a unitary authority. This gave it administrative independence from Dorset County Council. The Census in 2001 shows that the borough had a total population of 147,645. In Dorset, Poole was the second largest populated area. Together with Christchurch and Bournemouth, the town has a total population of over 465,000.
The name of town originates from Old English pool meaning a place near a pool or creek. It has been given various name in different times such as Pool, Pole, and Poolman. The area around modern Poole has been occupied for the past 2,500 years. During the 3rd century BC, Celts moved from the famous hilltop settlements to heathland near the River Frome and Poole Harbour.
Poole is represented by three constituencies of Parliament in the House of Commons. The Poole’s borough constituency has existed since 1950. Previous.ly the town had been a parliamentary borough, electing two members of parliament from the year 1455 until 1865. Later representation was reduced to a single member. In 1885 the constituency was abolished and absorbed into the East Dorset constituency until its reintroduce it in 1950. Robert Syms (Conservative) has been the MP since 1997. At the 2015 general election, the Conservatives won a majority of 15,789 and 50.1% of the total vote. The UK’s Independence Party won 16.8% of the total vote, the Liberal Democrats 11.8% and Labour 12.9%.
Poole merges with some other towns to form the South East Dorset conurbation. Together they have a combined population of over 465,000. This makes it one of the South Coast's major urban areas. In the 2011 census, the population of the Borough of Poole was 147,645, an increase from 138,288 in 2001. The town has an urbanised area of 65 sq. Km. (25 sq miles), giving a population density of 2,128 residents per square kilometre (5,532 per sq miles) in 60,512 dwellings.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading