Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Plymouth is a city located on the south shore of Devon, England. Plymouth's history ranged to the Bronze Age when a first settlement arose at Mount Batten. This settlement sustained as a trading post for the Roman Empire until it was exceeded by the more flourishing village of Sutton created in the ninth century, now called Plymouth. In 1620, the Pilgrim Fathers deceased Plymouth for the New World and recognised Plymouth Colony. Through the English Civil War, the town was detained by the Politicians and was overwhelmed between 1642 and 1646.
Local Government History:
The first record of the reality of a reimbursement at Plymouth was in the Domesday Book in 1086 as Sudtone, Saxon for the south farm, situated at the present day Barbican. From Saxon times, it was in the hundred of Roborough. In 1254 it increased rank as a town and in 1439, developed the first city in England to be decided a Charter by Assembly. In the middle period of 1439 and 1934, Plymouth had a Mayor. In 1914 the region boroughs of Plymouth and Devonport, and the urban district of East Stonehouse combined to form a single nation borough of Plymouth. Together they were mentioned to as The Three Towns.
In 1919, Nancy Astor was chosen the first female Member of Assembly to take a position for the community of Plymouth Sutton. Taking over the position from her husband Waldorf Astor, Lady Astor was a brightly progressive activist for her local constituents. Plymouth was approved city rank on 18 October 1928. The city's first Lord Mayor was chosen in 1935, and its borders further expanded in 1967 to contain the town of Plympton and the parish of Plymstock.
The City of Plymouth is distributed into 20 districts, 17 of which designate three councillors and the other three picking two councillors, making up a whole council of 57. Each year a third of the board is up for selection for three consecutive years – there are no votes on the following "fourth" year, which is when County Council votes take place. The entire constituency for Plymouth was 188,924 in April 2015. The local vote of 7 May 2015 caused in a political configuration of 28 Labour councillors, 26 Conservative and 3 UKIP resulting in a Labour management.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading