Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Nottingham is a town in Nottinghamshire, England. Nottingham has relations to the fable of Robin Hood. It was decided its city contract in 1897 as part of Queen Victoria's Diamond Jubilee reveals. Nottingham is a travel destination in 2011.
In 2015, Nottingham had a probable population of 321,550 with the broader urban area. Its metropolitan area is the main in the East Midlands and the second main in the Midlands. The populace of the Nottingham/Derby City region is projected to be 1,610,000. The city is also graded as a sufficiency level world city by the Globalization and World Cities Research Network.
Nottingham has an award-winning public conveyance system, with the largest openly possessed bus network in England and is also helped by Nottingham railway station and the modern Nottingham Express Transit tram system.
Nottingham involves of 55 councillors, signifying 20 wards, who are selected every four years; the last votes being inside on 5 May 2011. The town also has a Lord Mayor who is designated by city councillors from among themselves. The position is ritual and has no official power or power. The City of Nottingham's limits are haggard and reject many conurbations. The western conurbations of Beeston, Stapleford and Eastwood, are managed by Broxtowe borough council. The Nottingham urban district ranges into Derbyshire where Ilkeston and Long Eaton are managed by Erewash Borough Congress. To the north, Hucknall is measured by Ashfield district council, while in the east Arnold and Carlton form part of the borough of Gedling.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading