ITIL Service Design Courses & Training UK | ITIL.org.uk | Nottingham
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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02 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 20/08/2018 Nottingham
3 Days
£995
ITIL® Service Lifecycle - Service Design 27/12/2018 Nottingham
3 Days
£995
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About Nottingham

Nottingham is a town in Nottinghamshire, England. Nottingham has relations to the fable of Robin Hood. It was decided its city contract in 1897 as part of Queen Victoria's Diamond Jubilee reveals. Nottingham is a travel destination in 2011.

In 2015, Nottingham had a probable population of 321,550 with the broader urban area. Its metropolitan area is the main in the East Midlands and the second main in the Midlands. The populace of the Nottingham/Derby City region is projected to be 1,610,000. The city is also graded as a sufficiency level world city by the Globalization and World Cities Research Network.

Nottingham has an award-winning public conveyance system, with the largest openly possessed bus network in England and is also helped by Nottingham railway station and the modern Nottingham Express Transit tram system.

Government

Nottingham involves of 55 councillors, signifying 20 wards, who are selected every four years; the last votes being inside on 5 May 2011. The town also has a Lord Mayor who is designated by city councillors from among themselves. The position is ritual and has no official power or power. The City of Nottingham's limits are haggard and reject many conurbations. The western conurbations of Beeston, Stapleford and Eastwood, are managed by Broxtowe borough council. The Nottingham urban district ranges into Derbyshire where Ilkeston and Long Eaton are managed by Erewash Borough Congress. To the north, Hucknall is measured by Ashfield district council, while in the east Arnold and Carlton form part of the borough of Gedling. 

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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