Course code: IT2938
Duration: 3 Days*
Pass rate: 99%
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Design||14/10/2019||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-design-training#event404011||Scheduled||
Newcastle is also known as Newcastle upon Tyne. Newcastle is a city located in Tyne and Wear, England. This town is the most populous city in the North East and forms the centre of the Tyneside city, the eighth most populous urban region in the United Kingdom.
The city established the Roman settlement Pons Aelius. It was titled after the castle constructed in 1080 by Robert Curthose, William the Conqueror's eldest son. The port advanced in the 16th century and, along with the dockyards lower down the River Tyne, was amongst the world's largest shipbuilding and ship-repairing centres. Among its icons are Newcastle United football club and the Tyne Bridge. Since 1981 the city has held the Great North Run, a half-marathon which pleas over 57,000 runners each year.
Newcastle is situated in the North East of England, in the metropolitan county of Tyne and Wear and the historical and traditional county of Northumberland. The ground beneath the city is shaped from Carboniferous strata of the Middle Pennine Coal Measures Group. It is a group of sandstones, mudstones and coal seams which usually dip temperately eastwards. To the west of the city are the Upper Pennine Coal Measures and more west again the sandstones and mudstones of the Stainmore Formation, the local corresponding of the Millstone Grit.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading