ITIL Service Design Courses & Training UK | ITIL.org.uk | Luton
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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02 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 28/08/2018 Luton
3 Days
£995
ITIL® Service Lifecycle - Service Design 27/12/2018 Luton
3 Days
£995
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About Luton

Luton

Luton is a large town located in Bedfordshire, England. Luton is 14 miles west of Stevenage, 30 miles north-west of London, 20 miles east of Aylesbury and 22 miles south-east of Milton Keynes. In 1938 London Luton Airport was opened which is one of the Britain’s major airports. Luton has two League team namely Luton Town Football Club, its history includes various spells in the top flight of Football League Cup triumph as well as English league in 1988. 

Luton was known for Hat Making, and it also had large Vauxhall Motors Factory. In 1905 Car Production started at the plant, and it continued until 2002.  Largest one-day carnival in Europe namely Luton Carnival is held on the Whitsun May Bank Holiday.

History

During the 20th century, hat making industry which flourished for so long ultimately declined because new industries came into Luton. One of them was engineering. In 1905 Vauxhall came to town. Very soon Luton was known for car manufacturing. At the beginning of 20th-century gas cookers, meters, as well as ball bearings, were made in Luton. During the beginning of the twentieth-century chemical industries also started in Luton. During the end of 1930s Luton was a developing town and had less unemployment than other city and this is due to new industries. In the 20th century, Luton grew rapidly. In 1914 this town had a population of 50000, and by 1960s this population grew to over 130,000.

In the 20th century, conditions in Luton improved. Trams started running in streets of Luton in 1908. In 1920s trams were replaced by buses. In 1909 first cinema in Luton was opened. In 1938 Luton airport was opened. Council bought a Wardown estate in 1904 and made its park. In 1931 Wardown house became museum and art gallery. Town hall was burned down during a riot in 1919. New Town Hall was constructed in 1936. During the 1920s and 1930s Council started demolishing worst slums in Luton and they constructed first council houses.In 1937 New Court House was built.

In 1928 and 1933 boundaries of Luton was expanded to include Stopsley, Limbury and Leagrave. In 1939 Luton and Dunstable hospital was opened. During Second World War Luton was bombed. Around 107 people were killed due to German bombing, and over 1500 were damaged. After the end of the war, Luton Council replaced damaged houses by constructing new homes. At Farley Hill, Limbury, Stopsley and Leagrave, Estates were built. In 1962 New Central Library was built in Luton and in 1972 Arndale Centre has been constructed. Luton was made unitary authority in 1997, and Galaxy Leisure Complex was opened in 1998. The new railway station and Luton Airport Parkway was built in 1999. In 2002 Car Production ended in Luton. St Georges Square was reconstructed in 2007. Now the population of Luton is 255,000.

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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