Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Lincoln is a cathedral city. It is the county town of Lincolnshire, within the East Midlands of England. Lincoln's non-metropolitan district has a total population of 94,600. The 2011 census gave the whole urban area of Lincoln (which consist of Waddington and North Hykeham) a population of 130,200.
It was developed from the Roman town named as Lindum Colonia, which developed from an Iron Age settlement. Major landmarks of Lincoln is Lincoln Cathedral. It is a famous example of English Gothic architecture. Lincoln Castle is an 11th-century Norman castle. The city is also home to the Bishop Grosseteste University and the University of Lincoln.
The origins of Lincoln can be traced to the remains of an Iron Age settlement of round wooden dwellings. It (which discovered in 1972 by archaeologists) have been dated to the 1st century BC. This settlement was constructed by a deep pool (the modern Brayford Pool) in the River Witham at the foot of a large hill. Later here Normans had constructed Lincoln Castle and Lincoln Cathedral.
During the Anarchy, in the year 1141 Lincoln was the site of a battle between King Stephen and the militaries of Empress Matilda, led by her half-brother Robert. After brutal fighting on the city's streets, Stephen's forces were conquered. Stephen was nabbed and then taken to Bristol.
By 1150, Lincoln was one of the richest towns in England. The basis of the economy was wool cloth, which was used to export to Flanders. In 1130 Lincoln weavers had set up a guild to produce Lincoln Cloth, particularly the fine dyed 'green' and 'Scarlet'. The reputation of this was later improved by Robin Hood wearing woollens of Lincoln green.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading