Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Leicester is a town and unitary consultant region in the East Midlands of England, and the local city of Leicestershire. In the 2011 survey, the populace of the City of Leicester unitary authority was 329,839 creation it the most populated city in the East Midlands area.
Leicester is the link of two main railway line (the north/south Midland Main Line and the East/West Birmingham). Leicester is the home-based to football club Leicester City. This club started the main upset by winning the 2016 Premier Association label.
Leicester is a town in the East Midlands of England. it is also the country town of Leicestershire. This city is closer to the eastern end of the National Forest. According to the 2011 census, its population was 329,839. This population results in the most populated city in East Midland region.
On 1 April 1997, Leicester City Council suited a unitary authority. Before then, local government was a two-tier system: the city and county councils were accountable for several features of local administration facilities: this system is still in place in the rest of Leicestershire. Leicestershire County Council reserved its HQs at County Hall in Glenfield, just outside the city border but within the urban area. The managerial offices of Leicester City Assembly are in the centre of the town at 115 Charles Street, having enthused from Welford Place, to be industrialised into a multifaceted of offices and plazas. Some services still cover the whole of the city and countries, but for the most part, the councils are independent.
After a long period of Labour administration, the city council from May 2003 was tracked by a Conservative coalition under Roger Blackmore, which misshapen in November 2004. The minority Labour group ran the city until May 2005, under Ross Willmott, when the Liberal Democrats and Conservatives moulded a new coalition, again under the leadership of Roger Blackmore.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading