Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Guildford is situated in Surrey, England. Guildford has a population of just 77,000. it is a seat of Guildford wider Borough that had estimated 146,000 inhabitants in 2015. Guildford forms the southwestern tip of Greater London Area, and office defines it for National Statistics. In 1901 Guildford population was 15,938. It increased rapidly in the 20th century. Guildford boundaries were extended in 1904 and 1933. Westborough estate was built in the 1920s, and 1930s bypass has been constructed. In 1933 Lido was opened.
In 1942 first public library was opened. Yvonne Arnaud Theatre was opened in 1965, and it was named after concert pianist. In 1971 new sports centre was built. During the early 1980s, the new estate was established at Merrow Park. In 1980 Friary shopping centre was opened.
Primary schools in Guildford include Holy Trinity, Burpham, Boxgrove Primary School. Amongst Junior Schools in Guildford include Bushy Hill and Northmead Junior. Various Independent Schools are there in Guildford from the Royal Grammar School. School was established in 1509. Lanesborough school is the prep school the choir school for Guildford Cathedral. It also has had a long association with Royal Grammar School. Various other independent schools are there in Guildford that include Guildford High School.
The campus of the University of Surrey is in Guildford. Battersea College of Technology moved to town in 1966, gain a Royal Charter to win own degrees and change its name to the current title.
In Guildford campus of University of Law and Guildford School of Acting is located. Other institutions located in Guildford include Guildford College of Further and higher education, Academy of Contemporary Music and Italia Conti Arts Centre.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading