Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Located in Fife, Scotland, Dunfermline had a population of 49,706 as of 2011 and 50,380 as of 2012.This made it the largest locality in Fife and tenth in Scotland. The town first found a mention due to the marriage of Malcolm III, King of Scotland with Saint Margaret which was solemnised at the church located in Dunfermline as such it has a historical significance. The town also provides facilities for leisure. The primary sector for employment is the service industry with the largest employer being Sky UK. Amazon, FMC Technologies, Best Western, Lloyds and Nationwide are other well known businesses in Dunfermline.
Dunfermline is known to have a rich history that signifies Gaelic traditions. Dun means either a fort or hill. “The Ferm” possibly refers to the Tower Burm which coupled with Lynn Burn may be a reference to the two watercourses. From this tower, Dunfermline originated as town and marked its existence. The Coat of Arms of the town has two lions with an enscribed motto “Esto rupes inaccessa” (meaning “May the rock be inaccessible”) which the city got on May 12, 1909.
Dunfermline City is one of the hidden jewel of Scotland and among an impressive place. History of Dunfermlinen is said to have been traced to the 11th Century but remains from the Neolothic Age suggest otherwise.
Dunfermline has clubs that are involved in playing rugby, football as well as cricket. Dunfermline Athletic senior football team play their home games at East End Park in the Scottish Championship. The team became famous when it won the Scottish Cup twice – once in 1961 and again in 1968. The Dunfermline Senior Rugby team plays its home games at the McKane Park in Caledonia League Division. Dunfermline also has a cricket club based at Carnegie Cricket Ground at Pitreavie. In November 2011 this ground got a major extension. The ground as of now has 25 yards (23m) Edward training pool with an improved entrance and reception area with new gym and a cafe.
Dunfermline is home to 14 primary schools and 4 secondary schools. Besides it also has a private school and Calaiswood ASN School intended for children who are specially abled.
The Dunfermline High School is the oldest school in the town and was founded in 1816.The school has been serving, since 1994, both western and southern parts of town. It also serves Kincardine and Rosyth that occupied a site on St Leonard’s Street. The Queen Anne High School is located in Wellwood towards the north-west area of the town.The Woodmill High School was updated in 1972 from a junior secondary. One of the two Roman schools in Fife opened in 1969 as St Columba’s High School. The school serves people living in West Fife. For further education students turn to the Fife College earlier known as Lauder Technical School in 1899 and Andrew Carnegie provided its funding. In 1910, the textile school founded and funded by Carnegie was opened, and it came to be known as Technical School in 1927. In 1951 the Technical School was renamed as Technical College and later to Lauder College. By 2007 it had become Carnegie College.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading