ITIL Service Design Courses & Training UK | ITIL.org.uk | Dunfermline
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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02 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 28/08/2018 Dunfermline
3 Days
£995
ITIL® Service Lifecycle - Service Design 27/12/2018 Dunfermline
3 Days
£995
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About Dunfermline

Located in Fife, Scotland, Dunfermline had a population of 49,706  as of 2011 and 50,380 as of 2012.This made it the largest locality in Fife and tenth in Scotland. The town first found a mention due to the marriage of Malcolm III, King of Scotland with Saint Margaret which was solemnised at the church located in Dunfermline as such it has a historical significance. The town also provides facilities for leisure. The primary sector for employment is the service industry with the largest employer being Sky UK. Amazon, FMC Technologies, Best Western, Lloyds and Nationwide are other well known businesses in Dunfermline.

History

Dunfermline is known to have a rich history that  signifies Gaelic traditions. Dun means either a fort or hill. “The Ferm” possibly refers to the Tower Burm which coupled with Lynn Burn may be a reference to the two watercourses. From this tower, Dunfermline originated as town and marked its existence. The Coat of Arms of the town has two lions with an enscribed motto “Esto rupes inaccessa” (meaning “May the rock be inaccessible”) which the city got on May 12, 1909.

Dunfermline City is one of the hidden jewel of Scotland and among an impressive place. History of Dunfermlinen is said to have been traced to the 11th Century but  remains from the Neolothic Age suggest otherwise.

Sport

Dunfermline has clubs that are involved in playing rugby, football as well as cricket. Dunfermline Athletic senior football team play their home games at East End Park in the  Scottish Championship. The team became famous when it won the Scottish Cup twice – once in 1961 and again in 1968. The Dunfermline Senior Rugby team plays its home games at the McKane Park in Caledonia League Division. Dunfermline also has a cricket club based at Carnegie Cricket Ground at Pitreavie. In November 2011 this ground got a major extension. The ground as of now  has 25 yards (23m) Edward training pool  with  an improved entrance and reception area with new gym and a cafe.

Education

Dunfermline is home to 14 primary schools and 4  secondary schools. Besides it also has a private school and Calaiswood ASN School intended for children who are specially abled.

The Dunfermline High School is the oldest school in the town and was founded in 1816.The school has been serving, since 1994, both western and southern parts of town. It also serves Kincardine and Rosyth that occupied a site on St Leonard’s Street. The Queen Anne High School is located in Wellwood towards the north-west area of the town.The Woodmill High School was updated in 1972 from a junior secondary. One of the two Roman schools in Fife opened in 1969 as St Columba’s High School. The school serves people living in West Fife. For further education students turn to the Fife College earlier known as Lauder Technical School in 1899 and Andrew Carnegie provided its funding. In 1910, the textile school founded and funded by Carnegie was opened, and it came to be known as Technical School in 1927. In 1951 the Technical School was renamed as Technical College and later to Lauder College. By 2007 it had become Carnegie College.

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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