Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Coventry is a metropolitan borough located in the West Midlands, England.
Earlier it was part of Warwickshire, Coventry is the 9th largest city in England and the 12th largest in the UK. It is the second largest city in the West Midlands region, after Birmingham, with a total population of 345,385 in 2015. It is located 95 miles north-west of central London, 24 miles south-west of Leicester, 19 miles east-south-east of Birmingham, and 11 miles north of Warwick.
The Romans founded a settlement in Baginton, around the River Sowe, and formed another Saxon nunnery, founded c. AD 700 by St Osburga, that was later left in ruins by King Canute's attacking Danish army in the year 1016. Mercia’s Earl Leofric and his wife Lady Godiva made on the remains of the nunnery and founded a Benedictine monastery in the year 1043 dedicated to St Mary.
Coventry Castle was a motte and bailey castle in the city, constructed by Ranulf de Gernon in the early 12th century, 4th Earl of Chester. Its first use was in The Anarchy when Robert Marmion, a supporter of King Stephen, barred the monks from the priory of Saint Mary and converted it into a fortress from which he had a battle against the Earl.
Coventry has two big universities; Coventry University is located on a modern city centre campus while the University of Warwick lies three 1⁄2 miles (nearly 5.6 kilometres) to the south of the city centre, mostly within the Coventry and straddling the border with Warwickshire.
The University of Warwick is among one of only five universities never to have been rated outside the top ten regarding teaching excellence and research and is a member of the well-known Russell Group.
In April 2007 a team from the University won the BBC TV University Challenge trophy. Coventry University is among the best universities to conduct a degree course of automotive design at the Coventry School of Art and Design.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading