Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Cirencester is a market town located in east Gloucestershire of England, and it is 93 miles west north-west of London. Cirencester is situated on River Churn which is a branch of River Thames, and it is the largest town in Cotswold District. Royal Agricultural University is located in Cirencester. It is the oldest agricultural college founded in 1840. Corinium Museum of Cirencester is well known for its rich Roman collection. Roman name of the town Cirencester was Corinium, which is thought to be linked with old British tribe of Dobunni. Cirencester is linked with Itzehoe, Germany.
Cirencester and its surrounding area have various primary schools and two secondary schools . Cirencester also has an independent school that serve 3-18 year age group students, Rendcomb College. This town used to have a 500-year-old Grammar School which was joined with secondary modern in 1966 to form Cirencester Deer Park School. Cirencester College was created in 1991. It took over the folloing three:
It is situated on the Stroud Road, Deer Park School. This town hosted Preparatory School named Oakley Hall until 1994. It was closed in 1994 shortly after the R F B Letts retired who led the school since 1962. Housing now occupies grounds of the school.
In 1908 Bingham Hall was established. In 1912 in Cirencester first Council houses were built. Much more has been constructed between wars and after 1945. Inner ring road was constructed in Cirencester in the early 1970s. In 1974 new museum was opened in Cirencester. In 1975 new library was opened.In 1975, the Cotswold Leisure Centre was opened to the public. In 1979 Brewery Arts Centre was opened. Some light industries moved to Cirencester during late 20th century. Now Tourism is the largest industry in Cirencester. Cirencester grew dramatically during the 20th century, and by 1971 this town had a population of 15000. Now, this city has a population of 19,000.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading