UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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03 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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02 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 29/05/2018 Chorley
3 Days
£4499
ITIL® Service Lifecycle - Service Design 28/08/2018 Chorley
3 Days
£4499
ITIL® Service Lifecycle - Service Design 27/12/2018 Chorley
3 Days
£4499
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About Chorley

Chorley

Located in Lancashire, England, Chorley in a market town. It is 8.1 miles north of Wigan, 11 miles North West of Bolton, 12 miles south of Preston, 10.8 miles south-west of Blackburn and 19.5 miles North West of Manchester. Cotton industry of this town contributes to its wealth.

History

In the year 1970s, factory chimneys dominated this town. Most of the chimneys have been demolished that include Morrison’s Chimney and other mill buildings. According to 2011 census, this area had a population of 34,667. Chorley does not exist in Domesday Book even though it is thought to be one of the twelve Berewicks in Leyland hundred. For the first time, Chorley appeared in historical records in mid-thirteenth century as part of the part of Croston Lordship owned by William de Ferrer’s and Earl of Derby around 1250.

Oldest existing building in Chorley is St Laurence’s Church. It first appeared in historical records what it was dedicated in 1362. People believe that the church is named after Saint Laurence who was an Irish Saint. He died in Normandy in the 12th century. His bones were given to the church by local noble Sir Rowland Standish who was an ancestor of Myles Standish. The industrial revolution in the 19th century helped Chorley gain its wealth. Chorley had many mills till late 20th century which made it a major cotton town. Between the 1950s and 2000s, various mills were demolished and remaining were converted for modern business purposes. Now few mills are used for manufacturing. The last mill to stop producing textiles was Lawrence’s Mill in 2009. During Second World War, this town played a major role, and it was home to Royal Ordnance Factory.

Economy

The first industry in Lancashire was mining. Evidence of this can be seen as various quarries were abandoned on outskirts of town. One of these is Anglezarke Quarry that is located between Horwich and Chorley. Remnants of mining include Duxbury Mine on Wigan Lane. Later on, the Mining industry was replaced by Cotton Mills. From the neighbouring town of Leyland, Truck manufacturing was inherited. Large factory on Pilling Lane produced military vehicles and tanks during Second World War. Production decreased after Second World War. The final part of the site was closed in 2008 by BAE systems. Through the 20th century, especially later half, Chorley lost much of its manufacturing capacity with great losses. Loss leads to the complete disappearance of coal, textiles, armaments industries and motor vehicles. Leyland Trucks and BAE systems are largest employers in Central Lancashire area. They have sites in Leyland and Samlesbury area.

Companies that are located in Borough are:

BAE Systems

FedEx

North West Depot

Talent

CSC

In 2011, Chorley Council started an Initiative “Choose Chorley” to encourage small and large businesses to move to Chorley. In 2014, website www.choosechorley.co.uk was launched, and later domain name was acquired from Chorley based web design agency, NRD Media. The initiative offers opportunities to major people in the town, tailored support and financial incentives for business growth.

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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