Course code: IT2938
Duration: 3 Days*
Exam: Included
You can join live classroom training (virtual) while staying at your home and feel safe from COVID-19.
An affordable way of learning while saving your travel and accommodation expenses.
A dedicated instructor will be assigned throughout the training, to guide for any issues.
A more convenient way of learning from any location with extra comfort.
ITIL Service Design is one of five courses making up the ITIL Intermediate Service Lifecycle stream. ITIL Service Design focuses on the design of IT services, including the architectures, processes, policies and documentation required to meet organisational or programme needs.
Our Service Design course lasts 3 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to effectively use and apply Service Design guidance within the lifecycle and prepare to pass the Service Design exam.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Ensure the consistency of new or changed services to all other services within the organisation Learn how to make the technology architectures and management systems consistent Determine the processes, roles and responsibilities for operating new and changed services Discover various CSFs, KPIs, risks and challenges associated with the service design phase of the Service Lifecycle The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.
Chorley
Located in Lancashire, England, Chorley in a market town. It is 8.1 miles north of Wigan, 11 miles North West of Bolton, 12 miles south of Preston, 10.8 miles south-west of Blackburn and 19.5 miles North West of Manchester. Cotton industry of this town contributes to its wealth.
History
In the year 1970s, factory chimneys dominated this town. Most of the chimneys have been demolished that include Morrison’s Chimney and other mill buildings. According to 2011 census, this area had a population of 34,667. Chorley does not exist in Domesday Book even though it is thought to be one of the twelve Berewicks in Leyland hundred. For the first time, Chorley appeared in historical records in mid-thirteenth century as part of the part of Croston Lordship owned by William de Ferrer’s and Earl of Derby around 1250.
Oldest existing building in Chorley is St Laurence’s Church. It first appeared in historical records what it was dedicated in 1362. People believe that the church is named after Saint Laurence who was an Irish Saint. He died in Normandy in the 12th century. His bones were given to the church by local noble Sir Rowland Standish who was an ancestor of Myles Standish. The industrial revolution in the 19th century helped Chorley gain its wealth. Chorley had many mills till late 20th century which made it a major cotton town. Between the 1950s and 2000s, various mills were demolished and remaining were converted for modern business purposes. Now few mills are used for manufacturing. The last mill to stop producing textiles was Lawrence’s Mill in 2009. During Second World War, this town played a major role, and it was home to Royal Ordnance Factory.
Economy
The first industry in Lancashire was mining. Evidence of this can be seen as various quarries were abandoned on outskirts of town. One of these is Anglezarke Quarry that is located between Horwich and Chorley. Remnants of mining include Duxbury Mine on Wigan Lane. Later on, the Mining industry was replaced by Cotton Mills. From the neighbouring town of Leyland, Truck manufacturing was inherited. Large factory on Pilling Lane produced military vehicles and tanks during Second World War. Production decreased after Second World War. The final part of the site was closed in 2008 by BAE systems. Through the 20th century, especially later half, Chorley lost much of its manufacturing capacity with great losses. Loss leads to the complete disappearance of coal, textiles, armaments industries and motor vehicles. Leyland Trucks and BAE systems are largest employers in Central Lancashire area. They have sites in Leyland and Samlesbury area.
Companies that are located in Borough are:
BAE Systems
FedEx
North West Depot
Talent
CSC
In 2011, Chorley Council started an Initiative “Choose Chorley” to encourage small and large businesses to move to Chorley. In 2014, website www.choosechorley.co.uk was launched, and later domain name was acquired from Chorley based web design agency, NRD Media. The initiative offers opportunities to major people in the town, tailored support and financial incentives for business growth.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
Service Strategy:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading
