Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
In the Domesday books, it is noted as the place "Caterham". The reason for selecting this name is a British root to plus Old English ham. However, the river-valley location of Chatham is more reliable with CET being an Old English survival of the element cat that was common in Roman-era names and meant 'basin' or 'valley.'
It long continued a small village on the banks of the river, but by the 16th-century warships were being tied at Gillingham water, because of this place theatres a role as a planned protected location between London and the Landmass. It was recognised by Queen Elizabeth I as a Royal Dockyard in 1568, and most of the shipyard deceits within Gillingham.
The Medway had a significant role in communication. Historically it delivered income for the transportation of things to and from the centre of Kent. Timber, Stone, and Iron from the Weald for shipbuilding and agricultural crop were among the loads. By 1740, rushes of forty tonnes could steer as far upstream as Tonbridge. Today its use is limited to traveller traffic; separately from the marina, there are numerous yacht moorings on the river himself.
The town's Association Football Club shows in the Isthmian Association Divison One South. Lordswood Football Club, Play in the Southern Countries East Association. Football League side Gillingham F.C are realised to signify Medway as a whole. One of the main in the country is Holcombe Hockey Club, and are shaped in Chatham.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading