Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Bromley is a district located in south-east London, England that is 9.3 miles south-east of Charing Cross. Bromley is the administrative headquarter of London Borough of Bromley. It is also known as a major metropolitan centre in London Plan.
Since 1158 Bromley was historically a market town and an old parish in the county of Kent. Its location on the opening of the railway station and a coaching route in 1858 was the major key to its development and economic history of Bromley. In the 20th century, it was part of the Suburban growth of London, Bromley rapidly increased its population. Outside central London, this town has developed into a handful of regionally significant retail and commercial district and has formed the part of Greater London since 1965.
In the charter of 862, this town was first recorded, and it means ‘Woodland clearing where broom grows’. History of this city is closely linked with See of Rochester. In 862 Ethelbert, king of Kent gave this land to construct Manor of Bromley. Until 1845, this was held by Bishops of Rochester, when Coles Child who was a philanthropist and local merchant bought Bromley Palace (now called the hub of Bromley Civic Centre) and became lord of the manor. This town was considered as an important coaching stop. Now Royal Bell Hotel is known to in Jane Austen’s Pride and Prejudice. Until the arrival of the railway in 1858 in Shortlands, this town was a rural village. This railway led to the rapid growth and outer suburban districts like Bickley were developed to include those who wish to live close to London.
Bromley was also referred as Bromley St Peter and St Paul. Parish adopted Local Government Act 1858 and in 1867 local board was established. In 1894 board was reconstituted as Bromley Urban District Council and later parish became Bromley Urban District. It formed part of London Traffic Area from 1924 and 1933 London Passenger Transport Area. According to the county review order in 1934, Borough was expanded by taking 1894 acres land from disbanded Bromley Rural District.
Bromley forms part of Chislehurst Parliament Constituency and London European Parliament Constituency. Present MP is Bob Neill. London Assembly Member for Bexley and Bromley constituency is James Cleverly, in which town is located. Most prominent of MP was former Conservative Prime Minister Harold Macmillan.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading