Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Brighton is a seaside resort located on the south coast of England. It is part of the historic county of East Sussex, in the great county of Sussex. Historical proof of settlement in the region dates back to the Bronze Age, Roman and Anglo-Saxon periods. The important ancient settlement of "Brighthelmstone" was documented in the book named as Domesday in 1086. The town's importance increases in the Middle Ages as the Old Town established, but it languished in the early modern period, attacks by foreign countries, affected by storms, a decreasing economy and a declining population. It starts attracting more tourists after better-quality road transport to London and becoming a boarding point to travel to France by boats. The town also developed in popularity as a health resort for sea-bathing to cure illnesses.
The first settlement happened in the Brighton area was between Whitehawk Camp and a Neolithic encampment at Whitehawk Hill which has been dated to between the year of 3500 BC and 2700 BC. It is among one of the six causewayed enclosures in Sussex. Archaeologists have only partly explored it, but have found numerous burial mounds, tools and bones, suggesting it was a place of some importance. There was also a Bronze Age settlement held at Coldean. In the 7th century BC, Brythonic Celts arrived in Britain, and a vital Brythonic settlement happened at Hollingbury Camp on popular Hollingbury Hill. This Celtic Iron Age encampment happened from the 2nd or 3rd century and is bounded by substantial earthwork outer walls with a diameter of 1,000 ft. (approx 300 m). Cissbury Ring, roughly 10 miles (nearly 16 km) from Hollingbury, is recommended to have been the tribal "capital".
Geography and topography
It is situated between the South Downs and the English Channel to the north and south, respectively. The Sussex coast forms a broad, shallow bay between the headlands of Selsey Bill and Beachy Head; Brighton established near the centre of this bay around a seasonal river, the Wellesbourne (Whalesbone), which streamed from the South Downs above Patcham. This emptied into the English Channel at the beach near the East Cliff, forming "the natural drainage point for Brighton".
In 1985, the Borough Council termed three "myths" about Brighton's economy. Common beliefs were that most of the working population travelled to London every day; that tourism provided most of Brighton's income and jobs; or that the borough's citizens were "composed entirely of wealthy theatricals and retired business people" rather than workers. Since the 18th century it has been an significant centre for commerce.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading