UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.

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02 Course Overview

The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).

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03 What will the delegates learn ?

  • Understand Service Design principles, processes and technology-related activities
  • Be able to consider Service Design challenges, critical success factors and risks
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04 Course Content

Introduction to Service Design

  • Overview of Service Design
  • Key concepts and terminologies
  • Scope and objectives of Service Design
  • Service Design Processes
  • Service Design value
  • Fundamentals of Service Design
  • Inputs and Outputs of Service Design

Different Principles of Service Design

  • Overview of Principles
  • Service Composition and four Ps of Service Design
  • Major aspects of Service Design
  • Benefits of taking balanced approach to Service Design
  • Service and Business requirements
  • Design Activities and its Constraints
  • Principles of Server-Oriented Architecture
  • Service Design Models

Introduction to Design Coordination Process

  • Define coordination process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Roles and Responsibilities

Introduction to Service Catalogue Management Process

  • Define Service Catalogue Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Service Level Management Processes

  • Define Service Level Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Supplier Management Process

  • Define Supplier Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Availability Management Processes

  • Define Availability Management process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Capability Management Process

  • Define Capacity Management Process
  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to IT Service Continuity Management Process

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Process of Information Security Management

  • Scope and Objective
  • Business value
  • Key concepts and terminologies
  • Input, output, methods and activities
  • Interfaces of process
  • CSFs and KPIs
  • Risks and Challenges
  • Key Service Management Roles

Introduction to Organising Service Design

  • Functional Role Analysis
  • RACI Matrix in designing process
  • Functions within Service Design stage
  • Business Impact Analysis

Technology and implementation Analysis

  • Process Implementation Practices
  • Generic requirements for Technology
  • Applying evaluation criteria for technology and processes
  • Plan and implement Service Design Management Technologies
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Service Design 27/12/2018 Bournemouth
3 Days
£995
ITIL® Service Lifecycle - Service Design 16/04/2019 Bournemouth
3 Days
£995
ITIL® Service Lifecycle - Service Design 23/04/2019 Bournemouth
3 Days
£995
ITIL® Service Lifecycle - Service Design 07/05/2019 Bournemouth
3 Days
£995
ITIL® Service Lifecycle - Service Design 28/05/2019 Bournemouth
3 Days
£995
ITIL® Service Lifecycle - Service Design 27/08/2019 Bournemouth
3 Days
£995
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About Bournemouth

Bournemouth is a famous coastal resort town situated on the south coast of England. It heads to the east of the Jurassic Coast, a 96-mile (approx 155 km) World Heritage Site. By 2011 census, the town has a total population of 183,491 that makes it largest area of Dorset.  It has Poole to the west and Christchurch in the east, also covers the South East Dorset conurbation, which has over 465,000 residents.

Before Lewis Tregonwell founded it (in 1810), the area was a deserted heathland occasionally visited by smugglers and fishers. Originally marketed as a health resort, the town received a lift when it appeared in the book in 1841 by Augustus Granville named as The Spas of England. Bournemouth became a recognised town in 1870 as its growth truly accelerated with the arrival of the railway.

History

The area around the mouth of the River Bourne became part of the Hundred of Holdenhurst in the 12th century. Later the hundred became the Liberty of Westover when it also includes the settlements of Muscliff, North Ashley,  Throop, Muccleshell, Ilford, Tuckton, Wick and Pokesdown, and incorporated into the Manor of Christchurch. The Hampshire and  Dorset region around it had been the place of human settlement for hundreds of years.

Governance

Historically Bournemouth was part of Hampshire, with neighbouring Poole, just to the west of the border, in Dorset. At the time of the local government re-organisation in 1974, it was considered required that the whole of the Bournemouth/Poole urban area should be part of the same county. Bournemouth, therefore, became part of the non-metropolitan county of Dorset on 1 April 1974. On 1 April 1997, Bournemouth became an independent authority, independent from Dorset County Council. For the Lieutenancy, it remains part of the ceremonial county of Dorset.

Demography

The 2011 census records the total population of Bournemouth as 183,491, includes 91,386 males and 92,105 females, which is equal to 49.8% and 50.2% of the population respectively. The mean average age of all citizens is 40 years. With 4,000 citizens per sq km, it has the highest population density in the South-West region. 

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Locations Availability

ITIL® Service Lifecycle - Service Design Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

OTHER RELATED INFORMATION

ITIL® Lifecycle Phases

ITIL® lifecycle phases:

There are five phases of ITIL® lifecycle which are explained as:

Service Strategy:

This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading

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