Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Lifecycle - Service Design||11/07/2022||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-design-training#event628254||Scheduled||
|ITIL® Service Lifecycle - Service Design||12/09/2022||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-design-training#event629985||Scheduled||
|ITIL® Service Lifecycle - Service Design||14/11/2022||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-service-design-training#event631121||Scheduled||
Belfast is the capital and largest city of Northern Ireland. It is the second largest on the island of Ireland. On the River Lagan, In 2005 it had a population of 333,871. In 1888, Belfast was granted the status of a city.
Belfast was the main trading point of tobacco-processing, Irish linen, shipbuilding industries and rope-making in 20th century. Harland and Wolff, made the historic ship named as RMS Titanic. It was the world's biggest and most productive shipyard
Today, Belfast is still a centre for industry, as well as the higher education, arts, business, and law, and is the financial engine of Northern Ireland. Belfast suffered during the Troubles but lately has undergone a sustained period of calm, free from the powerful political violence of former years, and substantial economic and commercial growth.
Since the Bronze Age, the site of Belfast has been fully occupied. The Giant's Ring, a 5,000-year-old henge, is situated near the city, and the leftovers of Iron Age hill forts can still be seen in the nearby hills. During the Middle ages, Belfast continued to be a small settlement of less importance. John de Courcy constructed a castle on what is now known as Castle Street in the city centre in the 12th century. This was on a smaller scale and not as strategically significant as Carrickfergus Castle to the north. Carrickfergus Castle was constructed by de Courcy in 1177. The O'Neill clan had a presence in the area.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading