Course code: IT2938
Duration: 3 Days*
The course is targeted towards those who have already completed the ITIL® Foundation. It is useful to those professionals who require a management-level understanding of the main activities and techniques that a form a part of the ITIL® Service Design. This includes including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL Service Design exam certifies knowledge of the Service Design stage of the lifecycle, including core activities and techniques. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
You could follow on from this course by studying other ITIL Intermediate qualifications from the rest of the Service Lifecycle stream, including Service Strategy, Service Transition, Service Operation and Continual Service Improvement (CSI).
Introduction to Service Design
Different Principles of Service Design
Introduction to Design Coordination Process
Introduction to Service Catalogue Management Process
Introduction to Service Level Management Processes
Introduction to Supplier Management Process
Introduction to Availability Management Processes
Introduction to Capability Management Process
Introduction to IT Service Continuity Management Process
Introduction to Process of Information Security Management
Introduction to Organising Service Design
Technology and implementation Analysis
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Bath is the largest city in the ceremonial county of Somerset, England. Bath is known for its Roman-Built baths. According to 2011 census, the population was 88,859. Bath is located in the valley of River Avon, 11 miles south-east of Bristol and 97 miles west of London.
With Latin name Aquæ Sulis ("the waters of Sulis") this city has become a spa. Romans built baths and a temple in River Avon valley. Before that also several hot springs were known. In the 7th century, Bath Abbey was founded and became the religious centre. In 12th and the 16th-century building was rebuilt. In the 17th century, claims were made for curing water of the springs. Bath became famous as a spa town in the Georgian era. The architecture of Georgian was crafted from Bath store that includes a circus, Pump room, Royal Crescent and Assembly Rooms. John Wood, the Elder, had laid down many streets and squares. In the 18th century, the city became very fashionable, and population increased. In early 19th century, Jane Austen lived in Bath. Following the Bath Blitz in World War II, the building was undertaken in the 19th century.
Bath has various industries including publishing, software and other service-orientated industries. Cultural and sporting venues, museums and theatres helped Bath to become a major centre for Tourism with more than one million visitors staying and 3.8 million day visitors. There are various museums in Bath including Victoria Art Gallery, Museum of Bath Architecture, Holburne Museum and Museum of East Asian Art.
Bath has two universities namely Bath Spa University and the University of Bath. Bath College provides further education. Sporting clubs in Bath include Bath City F.C and Bath Rugby. For all University Bath Sports Team, there is named Called TeamBath. In 1974 Bath became part of the county of Avon. After the abolition of Avon in 1996, it has been the principal centre of North East Somerset and Bath.
At the starting of the 20th century population of Bath rise to 65000. Electric trams ran on the streets from 1904 but later in 1939 buses replaced them. First council houses in Bath was constructed in 1970. Later more have been constructed in the 1920s and 1930s. During Second World War this place was bombed. In April 1942 raid around 21 people were killed and nearbout 1500 buildings were damaged. In 1964 Bath University was founded. Southgate Centre was built in 1972.
In 1978 Bath at Work Museum was opened and in 1979 Postal Museum was founded. In 1981 Herschel Museum was opened, and in the same year, National Centre of Photography was established. In 1987 Bath Museum of English Native was opened. In the same year, Bath was declared as World Heritage Site. In 1989 Podium Shopping Centre was opened. In 1992 Bath Museum building was opened. In 1997 Farmers Market was opened. For tourists, Bath is a popular destination and in 2006 Spa was opened in Bath. At present the total population of Bath is 84,000.
Training Locations at which ITIL® Service Lifecycle - Service Design is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.
ITIL® lifecycle phases:
There are five phases of ITIL® lifecycle which are explained as:
This phase comprises the knowledge of prioritisation and clarification of investments of service-providers in services. The... Continue Reading