UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL Foundation.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of RCV practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

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02 Course Overview

ITIL® RSV

The ITIL® Release, Control and Validation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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03 What will the delegates learn ?

  • Understand the Release, Control and Validation processes
  • Consider how RCV processes fit within the lifecycle
  • Consider the technology available for RCV
  • Identify and tackle issues faced when introducing and implementing RCV
  • Prepare for the ITIL® RCV Exam
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04 Course Content

  • Transition, Planning and Support
  • RCV Objectives
  • Service Asset and Configuration Management
  • Knowledge Management
  • Change Management
  • Release and Deployment
  • Service Validation and Testing
  • Change Evaluation
  • Request Fulfilment
  • Technology
  • Transition and Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Release, Control and Validation (RCV) 27/12/2018 Jersey
5 Days
£1395
ITIL® Release, Control and Validation (RCV) 15/04/2019 Jersey
5 Days
£1395
ITIL® Release, Control and Validation (RCV) 23/04/2019 Jersey
5 Days
£1395
ITIL® Release, Control and Validation (RCV) 07/05/2019 Jersey
5 Days
£1395
ITIL® Release, Control and Validation (RCV) 28/05/2019 Jersey
5 Days
£1395
ITIL® Release, Control and Validation (RCV) 27/08/2019 Jersey
5 Days
£1395
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About Jersey

Jersey, formally the Bailiwick, is a Crown Dependency of the United Kingdom. It is located near the shore of Normandy, France. Jersey was one of the regions of the Duchy of Normandy. In 1066, Its Dukes went on to be the kings of England. After Normandy had been vanished by the Kings of England in the 13th century, Jersey remained attached to the English crown.

Origin of the name:

The Channel Islands are stated in the Antonine Journey as the following:  Medium, Sarnia, Caesarea, Silia, and Barsa, but Jersey cannot be recognised certainly because none agrees straight to the present names. The name Caesarea has been used as the Latin name for Jersey since William Camden's Britannia and is used in names of relations and organisations today. 

Jersey history is unfair by its deliberate location between the Northern coast of France and the Southern coast of England; the island's logged history spreads over many years.

There is a Palaeolithic site known as La Cotte de St Brelade that was betrothed before increasing sea levels; it revolved Jersey into an island. Jersey was a centre of all Neolithic actions, as it is recognised by the concentration of dolmens.

 Politics:

The States building in St. Helier

Jersey's unicameral management is the Assembly of the States of Jersey. It comprises 51 chosen followers, all elected for four-year terms as from the October 2011 elections. There are five non-voting members appointed by the Crown: the Bailiff, the Dean of Jersey, the Attorney General, the Lieutenant Governor of Jersey, and Solicitor General.

International identity:

  • In 2007, the UK Lord Chancellor and the Chief Minister signed a contract that recognised an outline for the growth of the international identity of Jersey.
  • In 2011, the Chief Minister nominated one of his associate ministers to take accountability for external associations; presently he is known as the island's 'foreign minister'.
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Locations Availability

ITIL® Release, Control and Validation (RCV) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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