UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL Foundation.

The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring knowledge of RCV practices, including IT professionals, business managers, business process owners and anyone else involved in an organisation which has adopted or is looking to adopt ITIL®.

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03 Course Overview

ITIL® RSV

The ITIL® Release, Control and Validation exam validate knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand the Release, Control and Validation processes
  • Consider how RCV processes fit within the lifecycle
  • Consider the technology available for RCV
  • Identify and tackle issues faced when introducing and implementing RCV
  • Prepare for the ITIL® RCV Exam
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04 Course Content

  • Transition, Planning and Support
  • RCV Objectives
  • Service Asset and Configuration Management
  • Knowledge Management
  • Change Management
  • Release and Deployment
  • Service Validation and Testing
  • Change Evaluation
  • Request Fulfilment
  • Technology
  • Transition and Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Release, Control & Validation 29/05/2018 Guildford
5 Days
£6499
ITIL® Service Capability - Release, Control & Validation 28/08/2018 Guildford
5 Days
£6499
ITIL® Service Capability - Release, Control & Validation 27/12/2018 Guildford
5 Days
£6499
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About Guildford

Guildford is situated in Surrey, England. Guildford has a population of just 77,000. it is a seat of Guildford wider Borough that had estimated 146,000 inhabitants in 2015. Guildford forms the southwestern tip of Greater London Area, and office defines it for National Statistics. In 1901 Guildford population was 15,938. It increased rapidly in the 20th century. Guildford boundaries were extended in 1904 and 1933. Westborough estate was built in the 1920s, and 1930s bypass has been constructed. In 1933 Lido was opened.

In 1942 first public library was opened. Yvonne Arnaud Theatre was opened in 1965, and it was named after concert pianist. In 1971 new sports centre was built. During the early 1980s, the new estate was established at Merrow Park. In 1980 Friary shopping centre was opened. 

Education

Primary schools in Guildford include Holy Trinity, Burpham, Boxgrove Primary School. Amongst Junior Schools in Guildford include Bushy Hill and Northmead Junior.  Various Independent Schools are there in Guildford from the Royal Grammar School. School was established in 1509. Lanesborough school is the prep school the choir school for Guildford Cathedral. It also has had a long association with Royal Grammar School. Various other independent schools are there in Guildford that include Guildford High School.

The campus of the University of Surrey is in Guildford. Battersea College of Technology moved to town in 1966, gain a Royal Charter to win own degrees and change its name to the current title.

In Guildford campus of University of Law and Guildford School of Acting is located. Other institutions located in Guildford include Guildford College of Further and higher education, Academy of Contemporary Music and Italia Conti Arts Centre.

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Locations Availability

ITIL® Release, Control and Validation (RCV) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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