ITIL Operational Support & Analysis Courses UK | ITIL.org.uk | Wolverhampton
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

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03 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand the Operational Support and Analysis processes
  • Learn how OSA interacts with other lifecycle processes
  • Consider the technology available for OSA
  • Identify and tackle issues faced when introducing/implementing Service Operation
  • Prepare to take the OSA exam
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04 Course Content

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Operational Support and Analysis (OSA) 28/08/2018 Wolverhampton
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 27/12/2018 Wolverhampton
5 Days
£1395
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About Wolverhampton

Wolverhampton is the town in West Midlands, England. It is a metropolitan region. According to the census of 2011, it had a population of 249,470. In early times, the city is named after Wulfrun. Wulfrun founded this city in 985. Former to the Norman Overthrow, the region’s name looks as Heantune or Hamtun. Thereafter the king Mercian King gave this city original name Wulfere?ant?n.

This city has grown as a special market town in the woollen trade. According to the evolution of the industry, it made the centre for coal mining, lock making and steel production. The city’s economy is based on engineering.

History:

Wolverhampton is the site of a battle between unified Mercian Angles and West Saxons. The Mercians and West Saxons requested a decisive conquest and the areas of Woden recognised by several places.

Geography:

Wolverhampton lies near to the Birmingham. It is the second largest portion of the West Midlands metropolis. Examples are the UK government regional bodies. This city is situated upon the Midlands Plateau at 163 m above sea level. There are no major rivers situated within the city. The city deceits across the main east-west watershed of England.

 

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Locations Availability

ITIL® Operational Support and Analysis (OSA) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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