Course code: IT2938
Duration: 5 Days*
Pass rate: 99%
You must complete ITIL® Foundation.
The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Capability - Operational Support and Analysis||02/01/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event521329||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||06/04/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event523711||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||14/04/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event523712||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||04/05/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event525949||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||26/05/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event525950||Scheduled||
|ITIL® Service Capability - Operational Support and Analysis||21/12/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event528362||Scheduled||
Watford is a city in Hertfordshire, England. It is situated 27 km north-west of central London. This city is assisted by tourists of Berkhamsted Castle and the royal palace at Kings Langley. In the 16th century, a big house was constructed at Cassiobury. This city was before built near to The Grove. The linking of the Grand Junction Canal, London and Birmingham Railway helps to grow. The paper-making mills influence the development of printing in town. Hertfordshire County Council labels Watford to be its one of the sub-regional centre. Many head offices are situated in Watford. The World Golf Championship and Bilderberg Conference held at the Grove. This city was built as a district under Local Government Act 1894. In 1922, it became the municipal region by grant of a charter. According to the 2011 census, this region was having 90,301 habitats. This region is separated from Greater London by the parish of Watford. The Watford region Council has elected Mayor of Watford. Dorothy Thornhill has been elected as the mayor since May 2002. Watford also elected Member of Parliament (MP). This region was part of the three-seat constituency of Hertfordshire in 1885.
Training Locations at which ITIL® Operational Support and Analysis (OSA) is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.