UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

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02 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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03 What will the delegates learn ?

  • Understand the Operational Support and Analysis processes
  • Learn how OSA interacts with other lifecycle processes
  • Consider the technology available for OSA
  • Identify and tackle issues faced when introducing/implementing Service Operation
  • Prepare to take the OSA exam
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04 Course Content

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Operational Support and Analysis (OSA) 27/12/2018 Oxford
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 15/04/2019 Oxford
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 23/04/2019 Oxford
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 07/05/2019 Oxford
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 28/05/2019 Oxford
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 27/08/2019 Oxford
5 Days
£1395
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About Oxford

Oxford is a town in the South East region of England and the county town of Oxford-shire. With a projected 2015 populace of 168,270, it is the 52nd main town in the United Kingdom, and one of the wildest rising and most culturally diverse. The town is recognised worldwide as the home of the University of Oxford, the oldest university in the English-speaking world. Buildings in Oxford validate prominent instances of every English architectural period since the late Saxon period. Oxford is documented as the city of dreaming tips, a term conceived by poet Matthew Arnold. Oxford has a complete financial base. Its businesses comprise motor industrial, education, publication and a large number of information skill and science-based trades, some being theoretical side-shoots.

 

Geography

The town is recognised worldwide as the home of the University of Oxford, the oldest college in the English-speaking world. Constructions in Oxford confirm notable examples of every English architectural age since the late Saxon period. Oxford is known as the city of fantasising spires, a term invented by poet Matthew Arnold. Oxford has a comprehensive economic base. Its businesses cover motor engineering, education, publication and many information technology and science-based crafts, some being academic side-shoots.

Climate:

Oxford has a marine temperate weather. Rainfall is consistently distributed throughout the year and is provided mostly by weather systems that arrive from the Atlantic. The lowest fever ever logged in Oxford was −16.6 °C (2.1 °F) in January 1982. During European heat wave, the maximum temperature recorded in Oxford's is 35.6 °C in August. Oxford's climate is similar to that of Pershore, Worcestershire. The regular circumstances below are from the Radcliffe Meteorological Station. It claims the longest sequence of temperature and rainfall records for one site in Britain. These files are incessant from January 1815. Uneven comments of rain, cloud and high temperature exist from 1767.

 

 

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Locations Availability

ITIL® Operational Support and Analysis (OSA) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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