UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

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02 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam

*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand the Operational Support and Analysis processes
  • Learn how OSA interacts with other lifecycle processes
  • Consider the technology available for OSA
  • Identify and tackle issues faced when introducing/implementing Service Operation
  • Prepare to take the OSA exam
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04 Course Content

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Capability - Operational Support and Analysis 02/01/2020 Gloucester
5 Days*
£4944
ITIL® Service Capability - Operational Support and Analysis 06/04/2020 Gloucester
5 Days*
£4944
ITIL® Service Capability - Operational Support and Analysis 14/04/2020 Gloucester
5 Days*
£4944
ITIL® Service Capability - Operational Support and Analysis 04/05/2020 Gloucester
5 Days*
£4944
ITIL® Service Capability - Operational Support and Analysis 26/05/2020 Gloucester
5 Days*
£4944
ITIL® Service Capability - Operational Support and Analysis 21/12/2020 Gloucester
5 Days*
£4944
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About Gloucester

Gloucester, lying close to the River Severn, is a city district in southwest England that the Romans founded in AD 97 under the rule of Emperor Nerva. The first charter was granted by Henry II in 1155. It is one of those cities in England that have more than one Coat of Arms.The first consists of the three Chevrons that belong to the Clare family and the second coat the “Tudor Coat” granted in 1538 on which are present the roses of York and Lancaster, a ceremonial sword and cap, and two horseshoes surrounded by nails, to represent Gloucester's historical association with ironworking  and the boar's head of Richard III.

Churches

Gloucester is home to a number of churches and chapels.According to Oliver Cromwell, “the city had more churches than godliness.”.  Gloucester is also known to have played host to the first Sunday school in England started by Robert Raikes in 1780. Some of the well known churches in Glocester are :

  • St Mary de Lode
  • St Mary de Crypt
  • St Michael’s Church
  • St Nicholas’s Church

Just in the vicinity of the St Mary de Crypt church are the monasteries and remains of the Greyfriars and Blackfriars. In 1974 during the construction of a Boot store on Brunswick and Eastgate Street, the remains of Romans were found.

 

People

  • Alistair Cook- Cricket
  • David Lawrence- Cricket
  • Jack Russell- Cricket
  • Scott Redding- Motorcyclist
  • Tom Goddard- Cricket
  • William Earnest Henley- Poet and Critic
  • Charles Wheatstone- Scientist
  • Robert Raikes- Philanthropist
  • Paul Groves- Poet
  • Simon Pegg- Actor, Comedian and Writer
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Locations Availability

ITIL® Operational Support and Analysis (OSA) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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