Course code: IT2938
Duration: 5 Days*
You must complete ITIL® Foundation.
The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Search for more related course schedules
|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Capability - Operational Support and Analysis||21/12/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event593882||Scheduled||
Colchester is a historic city and located in Essex country. In 2011 census, the population was according to the earlier survey. It was known as Britain’s wildest emerging town. The oldest town in Britain is Colchester. It was the capital of Roman Britain for some time. Later it attained membership of Ancient European Towns Network.
Colchester is 50 miles of London and linked with capital by 12 roads and Eastern Main Line. It was considered as popular town of commuters and less than 20 miles away from Harwich. It is a home of castles and football club. In 2015 general election, Will Quince was chosen as its member of parliament.
This city has dry areas of UK (Precipitation rate is 635mm). Its earlier location with the British makes it less prone to despairs. The few of the nights of it are freezing during winter months. The rainfall from Atlantic climate systems is light but it may experience certain heavy showers and thunderstorms. The snowfall is for 13 days a year in the winter season.
Will Quince is elected as the member of the Parliament. This city is termed as Essex County Council and small villages are meant by parish councils. The Colchester Town Hall is the latest structures to be erected.
Training Locations at which ITIL® Operational Support and Analysis (OSA) is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.