Course code: IT2938
Duration: 5 Days*
You must complete ITIL® Foundation.
The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.
*After completing 4 days of classroom training and successfully passing your Foundation Exam, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Practitioner exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
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|Course Name||Dates||Duration||Price||Book Online|
|ITIL® Service Capability - Operational Support and Analysis||21/12/2020||https://www.itil.org.uk/training/itil-intermediate-level-courses/itil-operational-support-and-analysis-osa-training#event593864||Scheduled||
Burton Upon Trent
Burton upon Trent is a city located on the brook Trent in East Staffordshire, England. It is near to Derbyshire. It was attaining a populace of 72,299 in 2011. This city is well known for manufacturing beer. Burton Bridge was also the place of two fights (Edward II overwhelmed the rebel Earl of Lancaster and royalists apprehended the town during the First English Civil War). William Lord Paget and his descendants were accountable for spreading the manor house within the abbey grounds and simplify the flow of the River Trent Steering to Burton. Burton is developed as a busy market town by the early contemporary period.
It is the administrative center for the region of East Staffordshire and procedures part of the Burton constituency. The local Member of Assembly is the Traditional Party's Andrew Griffiths, who has designated the Burton constituency since May 2010. The Traditionalists separated the seat from Labor in the 2010 general election with an 8.7% swipe.
Burton was joint as a civic area in 1878. The mutual area was alienated between the counties of Derbyshire and Staffordshire (the Local Government Act 1888 combined the total of the area in Staffordshire, comprising the former Derbyshire parishes of Stapenhill and Winshill). It advanced a county borough in 1901, having affected the 50,000 population mandatory.
It never meaningfully surpassed the population of 50,000, and at a population of 50,201 in the 1971 review was the smallest county area in England after Canterbury. The Local Government Commission for England optional in the 1960s that it be demoted to a non-county area within Staffordshire, but this was not practical. Under the Native Government Act 1972, the town industrialised on 1 April 1974, an upraised area in the new region of East Staffordshire.
Burton is around 109 miles to north-west of London, about 30 miles northeast of Birmingham, the United Kingdom’s second main city and which is about 23 miles east of the county city Stafford. It is located at the easternmost part of the county of Staffordshire with Derbyshire. Burton is nearer to Derby than it is to Stafford. It is also near the south-eastern position of the Trent and Mersey Canal. The town centre is on the western set of the River Trent in a vale lowest, and its regular promotion is about 50 meters above sea level, the village of Winshill and the region of Stapenhill upsurge to 130 m and 100 m congruently.
The town had a projected populace of 43,784 in the 2001 Study. Stapenhill and Winshill were preserved distinctly and had a further population of 21,985 version to this source. According to the 2001 review, 71% of the town's population categorise themselves as Christian, 12% as a nonbeliever or hesitant and 8.5% Muslim. In the 2011 Survey, the population of the town, now preserved exclusively, came to 72,299.
Training Locations at which ITIL® Operational Support and Analysis (OSA) is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL® courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.