ITIL Operational Support & Analysis Courses UK | ITIL.org.uk | Bolton
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must complete ITIL® Foundation.

 

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03 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

Details

  • Multiple choice
  • 8 questions
  • 90 minutes' duration
  • Pass mark is 70%, 28/40
  • Closed book exam
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02 What will the delegates learn ?

  • Understand the Operational Support and Analysis processes
  • Learn how OSA interacts with other lifecycle processes
  • Consider the technology available for OSA
  • Identify and tackle issues faced when introducing/implementing Service Operation
  • Prepare to take the OSA exam
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04 Course Content

  • Introduction to OSA
  • Service Operations
  • OSA Processes and Functions
  • Events Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Service Operations Functions
  • Common Service Operations Activities
  • Organisational Structures
  • Technology and Implementation Considerations
  • Implementing Service Operation
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Operational Support and Analysis (OSA) 28/08/2018 Bolton
5 Days
£1395
ITIL® Operational Support and Analysis (OSA) 27/12/2018 Bolton
5 Days
£1395
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About Bolton

Bolton

Bolton is located in Greater Manchester, North West England. In the 14th century, in Bolton textiles were produced since Flemish weavers settled in the area. It also introduced wool and cotton weaving tradition. Development  in this town coincided with textile manufacturing introduction during the industrial revolution. In the 19th century Bolton was progressing and at its peak in 1929. The 26 bleaching and dyeing works and 216 cotton mills made it the largest and most cotton spinning centres in the world. After First World War, British cotton industry declined and almost stopped by  1980s.

Bolton is 10 miles north-west of Manchester and close to West Pennine Moors. Bolton is enclosed by many smaller towns and villages. Together they form the Metropolitan Borough of Bolton. Bolton is the administrative centre. Bolton town has a population of 139,. Historically it was part of Lancashire, Bolton emerged as a smallsettlement in moorland known as Bolton le Moors.

Football Club of Bolton plays games at Macron Stadium. Amir Khan the World lightweight champion is born in this town. Cultural interests at Bolton include Octagon Theatre, Art Gallery and Bolton Museum. Art Gallery is one of the earliest public libraries developed after Public Libraries Act 1850.

Education

Bolton School, An independent day school was founded in 1524 next to parish church as a grammar school for boys. Later this school was merged with free grammar school in 1656, and free grammar school was founded shortly after 1641. In 1898 this shifted to its existing location on Chorley New Road. In 1913 this school was merged with Bolton’s Girls Day School. The Bolton Church Institute located near the parish church in 1855 was founded by Canon James Slade. Later school became Canon Slade School that was shifted to Bradshaw. Bolton College provides higher education throughout the whole Borough. Sixth form college Bolton Sixth Form College consists of Farnworth Campus and Town Centre Campus. Bolton Technical Innovation Centre  supports the schools by providing technical training to the students. Earlier, it was known as Bolton Institute of Higher Education, but in 2005 the University of Bolton gained its university status.

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Locations Availability

ITIL® Operational Support and Analysis (OSA) Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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