Course code: IT2938
Duration: 3 Days*
You must complete ITIL Foundation before attending this course.
The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring a management-level understanding of the main activities and techniques within ITIL® Continual Service Improvement, including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL® Continual Service Improvement exam validates knowledge of the Continual Service Improvement stage of the lifecycle, including core activities and techniques.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
With a population of 40,356, Tonbridge (earlier known as Tunbridge also) is located on the River Medway. It falls in the Burroughs of Tonbridge and Mailing.It may possibly have acquired its name from “town of bridges” as there are a number of streams that the High Street had to cross.Old maps till 1871 show the name of the town as Tunbridge.
The Tonbridge economy relies on engineering, printing, publishing, and many other services. As it is a market town, it is home to numerous attractions for the sightseers that incorporate stops, castles, and sports offices. The High Street is home to most of the shopping facilities in Tonbridge. However, Tonbridge residents have been complaining of an abundance of cheap shops and lack of branded retailers in High Street. This problem has been due to its neighbours such as Tunbridge Wells, Maidstone and Bluewater, where all the branded retailers are based.
A Pedestrian Action environmentalist group called PATHS came up in 2014 to make Tonbridge cleaner and safer. Up until 2014, the High Street was a freeway for various HGVS and heavy passenger transport.
In 2014 the Angel Community Garden was designed along the edge of Sainsbury's car park to encourage bees which were declining. The local citizens and shopkeepers also lent their support to this project.
The KMFM West Kent and the Heart Kent (also known as Invicta FM) are the two local commercial radio stations. The KMFM studios are based in Medway now but initially were located in Tonbridge. BBC Radio Kent also serves the town, and many London based stations are also received. The Kent and Sussex Courier is the local newspaper having the largest readership in Tonbridge.
Training Locations at which ITIL® Continual Service Improvement is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.