Course code: IT2938
Duration: 3 Days*
You must complete ITIL Foundation before attending this course.
The course is intended for anybody who has completed ITIL® Foundation. It will be particularly useful to those requiring a management-level understanding of the main activities and techniques within ITIL® Continual Service Improvement, including CIOs, CTOs, IT managers, IT architects and IT consultants.
The ITIL® Continual Service Improvement exam validates knowledge of the Continual Service Improvement stage of the lifecycle, including core activities and techniques.
*After completing 2 days of classroom training and successfully passing your Foundation Exam, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Doncaster is known for its market located in South Yorkshire, England. Collectively with its surrounding suburbs and settlements, the town forms a part of the Metropolitan Borough of Doncaster. The town has a total population of 109,805.
Historically being part of the Yorkshire’s West Riding, Doncaster is 20 miles (nearly 30 km) away from the Sheffield. It is served mutually by an international airport, Robin Hood Airport Doncaster Sheffield in Finningley. The Doncaster Urban Area had a total population of 158,141 in 2011.
Inhabited by former residents, Doncaster developed up at the site of a Roman fort built in the 1st century at the River Don crossing point.
An alternative direct land route between Lincoln and York was provided by Doncaster. Ermine was the main route between York and Lincoln. It required parties to break down into smaller parts to cross the Humber in boats.
Doncaster is a huge settlement and borough in South Yorkshire. The borough expanded dramatically in a population with the development of coal mining.
The minister controls the Doncaster skyline in the middle of the town. The Frenchgate Shopping Centre has a significant position in the skyline.
Training Locations at which ITIL® Continual Service Improvement is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.