01 Course Pre-requisites

There are no prerequisites for attending this course. 

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02 Course Overview

ITIL® Foundation

The ITIL® Foundation exam certifies that you have gained knowledge of ITIL® terminology, structure and basic concepts, and comprehended the core principles of service management.

Exam details

  • Multiple choice
  • 40 questions
  • 60 minutes duration
  • Pass mark is 65%, 26/40
  • Closed book

ITIL® Practitioner

The ITIL® Practitioner exam certifies that you are able to adopt and adapt ITIL® guidance and apply it in a real-world context

Exam details

  • Multiple choice
  • 40 questions
  • 135 minutes duration
  • Pass mark is 70%, 28/40
  • Open book
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03 What will the delegates learn ?

  • Gain an understanding of the ITIL® framework
  • Learn how ITIL® can be used to improve IT service management
  • Learn about the key areas of ITIL®
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach in a given organisational context
  • Use the three key areas of success to enable continual service improvement
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04 Course Content

  • Service Management in practice
  • Service Strategy Overview
  • Service Design Overview
  • Service Transition Overview
  • Service Operation Overview
  • Functions
  • Continual Service Improvement Overview
  • Technology and Architecture
  • Competences and Skills for Service Management
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics and Measurement
  • Communication
  • Organisational Change Management Tools and Activities
  • Applying the CSI Approach
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ITIL® Foundation & Practitioner Enquiry

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About Eastleigh

Eastleigh is in Hampshire, England, and the central city in the Region of Eastleigh. The town deceits between Southampton and Winchester, and is part of the South Hampshire conurbation. The first considerable growth was a railway town. Now it is home to many businesses, with industrial plant owned by Prysmian Cables & Systems. The city lies on the River Itchen, one of England's premier chalk streams for fly fishing, a selected site of Unusual Scientific Interest.



Eastleigh has two more education colleges: Barton Peveril Sixth Form College and Eastleigh College. Secondary schools comprise Crestwood College, and primary schools contain Norwood Primary School, Cherbourg Primary School, the Crescent Primary School and Shakespeare Infant.



Emmanuel Baptist Church was established in the early 1930s. The building dates to 1905.



Eastleigh F.C.: Eastleigh F.C. are the town's single senior football team playing, from 2014–15, in the Conference Premier as well as arriving the FA Cup and the FA Trophy.


Solent Kestrels: Solent Kestrels are the town and area's basketball club and compete in the English Basketball League Division 1, the second-highest level of the sport in the nation, behindhand the countrywide British Basketball League. The team were endorsed to Division 1 in 2016, after concluding as champions of Division 2 in the 2015-16 season. Matt Guymon coaches them and shows home games at the Fleming Park Leisure Centre.


Eastleigh Ladies Hockey Club: Eastleigh Ladies Hockey Club is grounded in South Hampshire. It fields two teams in the Hampshire Women's League as well as playing floodlit and indoor league games.



Eastleigh is designated in Parliament by Traditional MP Mims Davies. She was chosen for the first time in the 2015 voting with a majority of 9,147, taking over from Mike Thornton. Mike Thornton was designated in the 2013 by-election after the resignation of Chris Huhne, in a by-election that was methodically boxed with UKIP coming second and the Traditionalists coming third.

In 2005 Huhne had been chosen as the Liberal Democrat Member of Parliament (MP) for the Eastleigh electorate after the former MP discharged. Eastleigh has a practice of close contests, and Huhne narrowly beat the Conservative applicant Conor Burns with the second lowest swing alongside the Liberal Democrats of any seat with a retiring MP. David Chidgey had prospered the Conservative MP Stephen Milligan after his high-profile death. Chris Huhne was selected as Secretary of State for Energy and Climate Change following the 2010 general election. Huhne reconciled the seat in February 2013 after pleading guilty to perverting the course of justice over a 2003 speeding situation.

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Locations Availability

ITIL® Foundation & Practitioner Availability



What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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