ITIL® Foundation Level

Understand and implement ITIL® core concepts

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ITIL® Foundation Level Courses are designed, for delegates, to develop an understanding of key concepts and terminology in the ITIL® Service Lifecycle and further implement these concepts into your business.

ITIL® Foundation course is an entry level workshop, providing you with the knowledge required to obtain the internationally recognised best practice terminology, key concepts, structure, and core principles of ITIL®. It helps you to prepare for the ITIL® Foundation Examination. The course includes all of the expert training, course material, and exams required to become ITIL® Foundation certified. 

ITIL® Practitioner course is the next stage that includes implementation of basic concepts and terminologies used in ITIL® Service Lifecycle. It provides guidance on “how to” so that you may proceed in applying ITIL® best practices within the organisation.

What are the benefits of taking this courses?

Enhance organisational productivity and user experience by implementing IT Service Management within the organisation. Implementing ITIL® within the organisation helps service providers to:

  • Improve the business outcome for better user experience
  • Enable business change to adopt the latest technology in the industry
  • Optimise user experience to make them permanent customers
  • Slow value for money of customer or business
  • Improve service quality continues to lead the market

Why choose us?

Become ITIL® certified with our customary ITIL® training program to understand and implement key concepts for enhancing the productivity of the organisation. Our well trained and certified instructors will help you to pass the exam in the first attempt. Our ITIL® courses are accredited by PeopleCert. Our courses can be delivered in variety of options such as in a classroom, online, or onsite.


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About Dereham

Dereham also was known as East Dereham. It is a town and civil parish in the English county of Norfolk. It is located on the A47 road, about 15 miles  west of the city of Norwich and 25 miles east of King's Lynn. The civil parish has an area of 21.51 km. In the 2001 census, it had a total population of 15,659 in 6,941 households. Later the population raised to 18,609 according to 2011 census.

For local government, Dereham falls within and is the centre of administration for, the district of Breckland. This town should not be mixed up with the Norfolk village situated in West Dereham, which is 25 miles (approx 40 km) away.

Early history

In 1986 archaeologists discovered a Neolithic polished greenstone axe head near the town. Also, a flint scraper and other tools and worked flints were found in local fields during that time. There is proof that the area was occupied during the Bronze Age. Proofs are burnt flints from a potboiler site being found in 1976 and another burnt mound site situated in 1987.


Distinguished buildings in the town consist of the pargetted Bishop Bonner's Cottage, constructed in 1502 and the Norman parish church. Windmill was renovated in the year 2013 and a large mushroom-shaped water tower. There is also  Gressenhall Museum of Rural Life is nearby. The town also hosts the HQ of the Mid-Norfolk Railway. It runs trains over an 11.5-mile railway track south to Wymondham. Also owning the line 6 miles north of North Elmham and County School Station.

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