UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam
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03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Managing Across the Lifecycle 27/12/2018 Wolverhampton
5 Days
£1395
ITIL® Managing Across the Lifecycle 15/04/2019 Wolverhampton
5 Days
£1395
ITIL® Managing Across the Lifecycle 23/04/2019 Wolverhampton
5 Days
£1395
ITIL® Managing Across the Lifecycle 07/05/2019 Wolverhampton
5 Days
£1395
ITIL® Managing Across the Lifecycle 28/05/2019 Wolverhampton
5 Days
£1395
ITIL® Managing Across the Lifecycle 27/08/2019 Wolverhampton
5 Days
£1395
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About Wolverhampton

Wolverhampton is the town in West Midlands, England. It is a metropolitan region. According to the census of 2011, it had a population of 249,470. In early times, the city is named after Wulfrun. Wulfrun founded this city in 985. Former to the Norman Overthrow, the region’s name looks as Heantune or Hamtun. Thereafter the king Mercian King gave this city original name Wulfere?ant?n.

This city has grown as a special market town in the woollen trade. According to the evolution of the industry, it made the centre for coal mining, lock making and steel production. The city’s economy is based on engineering.

History:

Wolverhampton is the site of a battle between unified Mercian Angles and West Saxons. The Mercians and West Saxons requested a decisive conquest and the areas of Woden recognised by several places.

Geography:

Wolverhampton lies near to the Birmingham. It is the second largest portion of the West Midlands metropolis. Examples are the UK government regional bodies. This city is situated upon the Midlands Plateau at 163 m above sea level. There are no major rivers situated within the city. The city deceits across the main east-west watershed of England.

 

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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