benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Managing Across The Lifecycle 14/04/2020 Windsor Town
5 Days
£4944
ITIL® Service Lifecycle - Managing Across The Lifecycle 04/05/2020 Windsor Town
5 Days
£4944
ITIL® Service Lifecycle - Managing Across The Lifecycle 26/05/2020 Windsor Town
5 Days
£4944
ITIL® Service Lifecycle - Managing Across The Lifecycle 21/12/2020 Windsor Town
5 Days
£4944
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About Windsor Town

Windsor is a famous for its market town and unparished area in the Royal District of Windsor and Maidenhead in Berkshire, UK. It is known as the site of Windsor Castle, one of the official residences Royal Family of the Britain. The town is situated 23 miles (approx 37 km) west of Charing Cross, London, 7 miles. The village of Old Windsor, just 2 miles to the south, known as Windsor by around 300 years; in the past Windsor was referred to as New Windsor to distinguish the two.

                                                                                                     

History

Norman period

The focus of royal attention at that time was not the castle but a small riverside settlement.

Transport

Windsor is reachable from Junction 6 of the M4 and Slough via a 3-mile long dual carriageway. Bus services in the town are provided by First Berkshire and The Thames Valley.

It has two railway stations. Windsor and Eton Central railway station has a shuttle service to Slough. Windsor and Eton Riverside station provide a service to London Waterloo. From the year 1883 to 1885, the London Underground's District line's westbound service started as far as Windsor.

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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