Course code: IT2938
Duration: 5 Days
You must have at least 17 ITIL credits.
The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.
The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.
*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Wakefield is located in West Yorkshire ,on the River Calder. Most probably, the name derives from the open fields that belonged to someone called “Waca”. Another theory suggests that it could also be from the Old English “wacu” meaning “wake” and “feld” meaning “field”.
The Wakefield Cathedral is the most notable milestone in Wakefield has the tallest spire in Yorkshire measuring 247 feet. Some of the other landmarks in Wakefield are
Wakefield is also home to some ancient memorials such as the old Wakefield Bridge and Lawe Hill. The Sandal Castle is another memorial in Wakefield. One of the known structures in Wakefield is the 95-arch railway viaduct. It used around 800,000,000 bricks in its construction in the 1860s. At its northern end is a 80-foot wide bridge over Westgate. The southern end has a 163-foot iron bridge crossing the River Calder.
George Gissing, a novelist, was born in Wakefield in 1857. He spent his childhood in Thompson's Yard which is now maintained by The Gissing Trust. Other known people from Wakefield include sculptor Barbara Hepworth , David Storey and David Hope. David Storey wrote This Sporting Life in 1960 which was later turned into a film in 1963. It was mainly shot on location in Wakefield. David Hope, born in 1940 in Wakefield, was Archbishop of York between 1985 and 1991.
Training Locations at which ITIL® Managing Across the Lifecycle is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.