benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Managing Across the Lifecycle Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Solihull

Solihull is the town located in the region of West Midlands of England. In 2011 census, it has estimated population of about 206,700. It is also one of the most wealthy regions outside the London. uSwitch quality of life index named Solihull the “best place to live” in the UK in November 2013.

History

Toponymy

The name of the Solihull is originated from the location of its parish church named as St Alphege  on famous ‘soily’ hill. This church was constructed on a hill of stiff red marl that converted into the sticky mud in rainy weather.

Early History

The famous Solihull School established in the year 1560. St. Alphege dates from a similar period and is a huge example of Gothic church architecture. It is situated at the head of high street and is grade 1 listed building.  

20th Century

The Industrial Rebellion mainly approved Solihull by, and until the 20th century, Solihull sustained a small market town. World War II also approved Solihull by. Bordering Coventry. Birmingham was harshly injured by recurrent German violence attacks, but separately from some bouts on what is now the Land Rover plant, the airport and the local railway lines, Solihull bolted mainly complete.

In 1901, the populace of the city was just 7,500. This development was due to a quantity of factors comprising a large slum clearance agenda in Birmingham, the growth of the Rover car plant, the development of what was then Elmdon Airport into Birmingham International Airport and, possibly most knowingly, the proclamation of large areas of land for housing growth enticing inner relocation of new inhabitants from across the UK.

 

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

  Training Locations at which ITIL® Managing Across the Lifecycle is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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