UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

Show More

02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam
Show More

03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

Show More

04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
Show More
COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Managing Across the Lifecycle 27/12/2018 Preston
5 Days
£1395
ITIL® Managing Across the Lifecycle 15/04/2019 Preston
5 Days
£1395
ITIL® Managing Across the Lifecycle 23/04/2019 Preston
5 Days
£1395
ITIL® Managing Across the Lifecycle 07/05/2019 Preston
5 Days
£1395
ITIL® Managing Across the Lifecycle 28/05/2019 Preston
5 Days
£1395
ITIL® Managing Across the Lifecycle 27/08/2019 Preston
5 Days
£1395
Show entries

About Preston

Preston is a city and the administrative centre of Lancashire, England. On the north bank of the River Ribble, it is an urban settlement, and unparished area collected with nearby rural civil parishes.  The area achieved city status in 2002, becoming England's 50th city in the 50th year of Queen Elizabeth II's reign. Preston has a populace of 114,300, the City of Preston region 132,000 and the Preston Built-up Area 313,322.

Preston and its surrounding area have delivered confirmation of antique Roman activity in the form of a Roman road.  In the Middle Ages, Preston was a parish and township in the hundreds of Amounderness and was absolutely a Guild Merchant charter in 1179. Textiles have been formed since the mid-13th period when nearby shaped wool was woven in people's houses. Flemish weavers who established in the region in the 14th century helped progress the industry. Sir Richard Arkwright, the discoverer of the spinning frame, was born in the town. This is the most rapid period of development concurred with the industrialisation and expansion of the textile business. Preston was a boomtown of the Industrial Rebellion, flattering a densely occupied engineering centre, with large manufacturing plants. The town's textile sector fell into severe weakening from the mid-20th century, and Preston has consequently confronted similar trials to other post-industrial northern metropolises, with deindustrialisation, economic lack and housing matters.

 

Governance

The unparished urban settlement of Preston is denoted by 19 of the 22 council wards within Preston City Council. Preston is separated between two Westminster constituencies, namely Preston and Wyre and Preston North. The Lancashire County Council structure is located on Fishergate and is the central office for Lancashire, Preston Council Constructions.

 

Geography

The River Ribble is a southern border for the city. The Forest of Bowland forms a locale to Preston to the northeast while the Fylde lies to the west. At 53°45′N two°42′W, Preston is approximately 27 miles north-west of Manchester, 26 miles north-east of Liverpool, and 15 miles east of the coastal city Blackpool.

Show More
Locations Availability

ITIL® Managing Across the Lifecycle Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

Cookie Policy - To give you the best possible experience, this site uses cookies. Continuing to use this site means that you agree to our use of cookies.  Okay, I accept