Course code: IT2938
Duration: 5 Days
You must have at least 17 ITIL credits.
The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.
The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.
*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.
We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.
Benefits of online exams include:
Portsmouth is a port city situated in Hampshire, England, mainly on the Portsea Island. It is 70 miles (nearly 110 km) south-west of London and 19 miles (nearly 31 km) south-east of Southampton. It is the UK's only island city and has a total population of 205,400. This city forms part of the South Hampshire urbanised area that includes Southampton and the towns of Havant, Fareham, Eastleigh, Waterlooville, and Gosport.
The south coast was open to Danish Viking attacks during the 8th and 9th centuries. In the year 787, it was assaulted and conquered by Danish pirates. During the rule of Æthelwulf, King of Wessex in 838, a Danish convoy landed between Southampton and Portsmouth and the surrounding area was plundered. In response, Æthelwulf sent the governor of Dorsetshire and Wulfherd and to challenge the Danes at Portsmouth and it is the place where most of their ships were docked.
The history of the city can be traced to Roman times. Portsmouth has been a significant naval port for centuries. Portsmouth had the world's oldest dry dock. In 1545 it was England's first line of defence for England against the French invasion. Palmerston Forts were constructed in 1859 in the eagerness of another invasion from continental Europe.
By Road, Portsmouth located at 73.5 miles from Central London, 22.3 miles east of Southampton and 49.5 miles west of Brighton. Portsmouth is situated on Portsea Island and is the UK's only island city. Although few parts of it have expanded onto the mainland in recent years. Gosport forms a borough in its right immediately to the west. The island is parted from the mainland by Portsbridge Creek which is crossed by three road bridges (the A3 road, the M275 motorway, and the A2030 road), a railway bridge, and two footbridges.
Training Locations at which ITIL® Managing Across the Lifecycle is presently scheduled at:
What is ITIL®?
ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.
Does the course include exams?
All our classroom ITIL courses include exams as part of the course.
What forms of payment do you accept?
We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.
What time shall I arrive at the venue?
Please arrive at the venue for 08:45am.
What are the hours of the course?
Training hours are approximately 9am – 5pm.
What is the latest date that I can sign up for the class?
You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.