UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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03 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam
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02 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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COURSE EVENTS, LOCATIONS & PRICES

THE SCHEDULES

Search for more related course schedules

Course Name Dates Duration Price Book Online
ITIL® Service Lifecycle - Managing Across The Lifecycle 29/05/2018 Leicester
5 Days
£6499
ITIL® Service Lifecycle - Managing Across The Lifecycle 28/08/2018 Leicester
5 Days
£6499
ITIL® Service Lifecycle - Managing Across The Lifecycle 27/12/2018 Leicester
5 Days
£6499
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About Leicester

Leicester is a town and unitary consultant region in the East Midlands of England, and the local city of Leicestershire. In the 2011 survey, the populace of the City of Leicester unitary authority was 329,839 creation it the most populated city in the East Midlands area. 

Leicester is the link of two main railway line (the north/south Midland Main Line and the East/West Birmingham). Leicester is the home-based to football club Leicester City. This club started the main upset by winning the 2016 Premier Association label.

 Climate:

Leicester is a town in the East Midlands of England. it is also the country town of Leicestershire. This city is closer to the eastern end of the National Forest. According to the 2011 census, its population was 329,839. This population results in the most populated city in East Midland region. 

 Government:

On 1 April 1997, Leicester City Council suited a unitary authority. Before then, local government was a two-tier system: the city and county councils were accountable for several features of local administration facilities: this system is still in place in the rest of Leicestershire. Leicestershire County Council reserved its HQs at County Hall in Glenfield, just outside the city border but within the urban area. The managerial offices of Leicester City Assembly are in the centre of the town at 115 Charles Street, having enthused from Welford Place, to be industrialised into a multifaceted of offices and plazas. Some services still cover the whole of the city and countries, but for the most part, the councils are independent.

After a long period of Labour administration, the city council from May 2003 was tracked by a Conservative coalition under Roger Blackmore, which misshapen in November 2004. The minority Labour group ran the city until May 2005, under Ross Willmott, when the Liberal Democrats and Conservatives moulded a new coalition, again under the leadership of Roger Blackmore.

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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