benefits
UPGRADE YOUR SKILLS

THE LEARNING CURVE

01 Course Pre-requisites

You must have at least 17 ITIL credits.

The course is intended for anybody who wishes to work in a service management role and who have achieved at least 17 credits in the ITIL scheme. This includes but is not limited to CIOs, IT managers, supervisors and IT operations or development practitioners.

 

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02 Course Overview

ITIL® MALC

The ITIL® MALC exam certifies that candidates have the skills to support service delivery by bridging the lifecycle stages. It is multiple choice and consists of 10 questions which are based on a case study. The duration is 120 minutes, and the pass mark is 35/50 or 70%. It is closed book. After passing the exam you will receive the ITIL® Expert qualification.

Details

  • Multiple choice
  • 10 questions
  • 120 minutes' duration
  • Pass mark is 70%, 35/50
  • Closed book exam

*After completing 4 days of classroom training and successfully gaining 17 ITIL® credits, the fifth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your MALC exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 
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03 What will the delegates learn ?

  • Understand how the life cycle stages can be integrated across the service lifecycle
  • Gain competency in managing services across the service lifecycle
  • Prepare for the ITIL® MALC exam

 

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04 Course Content

  • Key Concepts of the Service Lifecycle
  • Communication & Stakeholder Management
  • Integrating Service Management Processes across the Lifecycle
  • Managing Services across the Lifecycle
  • Challenges, Critical Success Factors and Risks of Service Lifecycle Stages
  • Governance, Roles, People, Competence and the Organization
  • Measurement
  • Implementing and Improving Service Capability
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ENQUIRE COURSE EVENTS & PRICES

ITIL® Managing Across the Lifecycle Enquiry

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Reach us at +44 20 3608 9989 or enquire@itil.org.uk for more information.

About Fleet


Located around 36 miles south-west of London. Fleet is a city and in the Hart district of Hampshire, England. Fleet had a population of 38,726 as per 2011.

The Halifax Quality of Life Study crowned Hart continuously for five years from 2011 to 2015 as the best place to stay in the United Kingdom. It is because of the incredibly productive mainstream of the population, better climate and health circumstances, high levels of admission to free space and the town's state surrounded by scenery. It eclipsed areas such as Elmbridge in Surrey and Wokingham in Berkshire.

Geography:

The surrounding municipalities of the town are Pondtail, Angels Park and Elvetham Heath. The Crookham Village and Church Crookham also have almost become adjacent with the town. Other neighbouring and directly connected close cities are Winchfield, Dogmersfield, Crondall, Ewshot, and Hartley Wintney.

The Fleet Pond nature standby is a unique beauty spot on the northern edge of the town. The pond is the main freshwater lake in Hampshire, albeit very shallow. Fleet can be reached from London and Southampton via the M3 Street. Other nearest connection being 4A. At the edge of the town, Fleet services on the M3 lie. Its main Road, Fleet Road, goes from south-west to northeast of the Town Center. The railway station for Fleet is located on the Waterloo to Southampton main line. South West Trains run the train service. There are small airfields close to Blackbushe Airport and Farnborough Airfield. The Basingstoke Canal, constructed at the end of the eighteenth period, linked Fleet to Basingstoke. In the other way, London via the Wey navigation. By the early twentieth period, it had tumbled into disorder, but the section between the Wey Navigation and the Greywell Tunnel has since been reinstated by candy striper and is upheld as a free ability.

Climate:

Fleet has a weather usually wetter and warmer than the rest of the country. With an annual mean temperature of about 9 °C (48.2 °F), January happens to be the coldest month with mean least temperatures varying between 0.5 °C (32.9 °F), and 2 °C. July is the hottest month with the temperature hovering around 21 °C (69.8 °F).

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Locations Availability

ITIL® Managing Across the Lifecycle Availability

  Training Locations at which ITIL® Managing Across the Lifecycle is presently scheduled at:

STILL IN DOUBT?

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.

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